As an Assistant to the General Manager at Amazon, I support the daily operations of a large fulfillment center, ensuring that customer orders are processed and delivered efficiently and accurately. I work with multiple teams and stakeholders, including area managers, associates, HR, finance, and external partners, to coordinate schedules, budgets, inventory, and quality control. I also handle customer inquiries, complaints, and feedback, using my excellent communication and problem-solving skills to provide satisfactory resolutions and improve customer satisfaction and retention.I graduated with honors from the University of Memphis in 2020, with a Bachelor of Arts in Political Science and Government, and minors in Journalism and English. During my studies, I developed strong analytical and research skills, as well as a keen interest in the effects of policies and laws on the general population and public opinion. I applied these skills and knowledge in various projects and assignments, such as conducting surveys, writing reports, and presenting findings. I also gained valuable experience in event planning and scheduling, as I was involved in organizing and hosting several campus events and activities. My education and experience have prepared me for a career that combines my passion for customer service and political analysis.