Deborah Oakley Email & Phone Number

San Angelo, Texas, United States

Identify client needs, determine how client will use software, manage and implement project

Seguin, Tx

Provided customer service, performed inventory control, supervised cashiers, performed cash management and reporting duties.

New Braunfels, Tx

Assigned additional duty of IT Support. Installed, configured, and maintained router. Performed server migration to new operating system. Identified and implemented necessary server security changes. Analyzed and tuned network configuration. Built and maintained user accounts. Installed and administered QuickBooks Nonprofit, ServTracker, and ElderSuite software applications. Provided technical support to users. Identified, implemented, and maintained on-site and off-site (cloud) backup solutions. Automated processes for organization departments using MS Office products: Access, Excel, Word, and Visual Basic for Applications. Built executive presentations using MS PowerPoint. Provided metrics and data for grant requests.

Defined and implemented business processes and metrics system for non-profit thrift store. Designed, implemented, and maintained store database using MS Access, Excel, Word, and Visual Basic for Applications. Scheduled and directed workloads for cashiers, stockers, drivers, and warehouse staff. Managed staff consisting of 5 paid personnel and 30 volunteers. Scheduled and managed donation pickups and merchandise deliveries. Defined and implemented social media marketing strategies. Contributed to organization newsletter using MS Publisher. Provided customer service. Organized and implemented fundraising events for parent organization. Defined, developed, and maintained supplies, labor, and advertising budgets. Collected and analyzed financial and metrics data, developed presentations and presented findings to executive management.

New Braunfels, Tx

Performed cashier duties, operated and managed cash drawers and cash safes, stocked shelves, provided customer service, maintained inventory, developed and implemented checklists in MS Excel to streamline daily tasks, engaged in cross-cultural communications.

South Korea

TESOL certificate 2009. Taught English classes, wrote lesson plans, performed classroom management, created teaching aides. Developed, implemented, and maintained lessons database using MS Access, Word, PowerPoint, Excel, and Visual Basic for Applications. Class sizes: 2 – 40 students. Student age range – elementary school, middle school, high school, adult. Learned to read and write Hangeul (Korean written language).

Lexington Park, Md

Designed and developed web database applications using MS Access and ColdFusion. Developed and wrote software engineering processes. Provided customer technical support.

Melbourne, Florida

Planned, developed, implemented, and managed Capability Maturity Model Integration (CMMI) Process Improvement Program to include tasks, budget of $2M, and schedule. Project staff of 5, defining and managing processes for engineering staff of 30 in multiple disciplines: electrical engineering, software engineering, mechanical engineering, systems engineering, configuration management, quality assurance, and program management. Designed, developed, and maintained project tracking database using SQL Server, Visual C++, and Visual Basic. Managed project requirements using Dynamic Object Oriented Requirements System (DOORS). Performed SQL Server administration and stored procedure programming.

Palm Bay, Fl

Scheduled and directed workloads, planned and conducted training. Managed full employee life cycle of 15 software engineers: hiring, professional development, employee evaluations, employment termination. Defined and managed supplies, equipment, and labor budgets in excess of $5M. Analyzed the needs of the business to determine talent and staffing requirements. Envisioned and created Technical Writing functionality; managed hiring and scheduling of 4 technical writers. Defined job requirements and skill levels for software engineers and technical writers. Planned, defined, implemented, and managed Capability Maturity Model (CMM) Process Improvement Program for Software Engineering Department. Managed project with 5 staff, $2M budget, 2-year schedule. Planned, designed, developed, and maintained operational and test software for manufacturing organization using MS Office products automation, Visual C++, and Visual Basic. Participated in proposal development; provided technical writing, cost, and labor estimates. Developed MS PowerPoint presentations and presented status, technical, and analysis information to employees, peers, executive management, and customers.

Palm Bay, Fl

Developed embedded software for Comanche Heads Up Display. Wrote software in Ada, C, and C++ targeted for custom-developed processors.

Scott Afb, Il

Programmed UNIX shell scripts, performed UNIX IT support in program management office. Provided technical support to users. Installed and maintained UNIX servers.

Performed maintenance on various mainframe computer systems. Deployed to Saudi Arabia during Operation Desert Storm. Awarded Southwest Asia Service Medal.