Oversee the day-to-day commercial support activities across five service business units, including contract management, quoting and renewal processes, inventory administration, asset entitlement, inside sales, product offerings, pricing and margin review, contract compliance, rental invoice and billing accuracy, and sales territory, goals, and compensation planning. Collaborate with sales, marketing, and finance leadership to set strategic direction based on company objectives while leading department managers through the tactical execution process.Support new hire onboarding for sales representatives by identifying, developing, and delivering training needs and curriculum.Drive service growth through standardizing available commercial tools such as Salesforce.com, providing visibility through data and reporting, and meeting critical key performance indicators.Key accomplishments: Led inside sales team to consecutive years over plan; integrated Hillrom and Baxter teams with no disturbance to business and zero turnover; introduced processes and key metrics to drive increased on-time renewal rates by 27%.

Led commercial operation functions for US Patient Support Systems including sales reporting and attainment, Salesforce.com administration, forecasting, sales compensation development and administration, sales territory management, and goal development.Identified areas for improvement and delivered process enhancements to sales goal development and compensation administration. Implemented management approval processes for compensation windfalls, plan adjustments, and compensation activity reviews.Developed sales leadership quarterly business reviews and standardized performance metrics.Supported unprecedented demand for healthcare products during pandemic and implemented operational process enhancements for order allocation.

Deliver customized and scalable analytical reporting, both reactively and proactively, for the Enterprise Account Teams, including compensation, attainment and performance metrics, monthly revenue reporting, customer business reviews, data integrity, Salesforce.com development and reporting, and ad hoc report requests.

Restructured and managed sales operations team for service contract and rental businesses, including compensation (plan development and payment), pricing and deal structures, reporting and analytics, order entry and management, market strategy and forecasting. Collaborated with sales and finance leadership for a revenue growth strategy (vs revenue maintenance) by restructuring two sales teams into one, resulting in a first-year growth of 12%, with an average of 4% annual growth in the years following.Partnered with marketing to develop new product offerings, create new hire training and coordinate national sales meetings to achieve high performance within sales team.

Lead analytics team in pricing, analysis and strategy for $100M service contracts and medical device rental business, collaborating with sales leadership to develop and administer pricing options. Includes margin and cost analysis and providing accurate reporting and tools to support business decisions. Assist in national contract (GPO) negotiations and responses to Requests for Proposal (RFPs). Develop and maintain standardized reporting for performance measures and policy deployment, manage executive leadership reporting, fulfill ad hoc reporting for internal and external customers, and create customer-facing business reviews.Lead compensation plan development and modeling and collaborate with sales leadership to set annual sales goals and provide attainment reports Manage sales operations including CRM (Salesforce.com) development, new hire training, coordination of national and regional sales meetings, and leading special projects.

Managed team of fifteen direct reports, providing appropriate training, tools, and development opportunities. The department supported field sales with order management of service contracts and rental sales, reducing billing issues and providing problem resolution. Established metrics and goals for performance and generated standard work processes to ensure efficiency and standardization. Drove business enhancements within ERP system and managed data integrity projects through resolution.

Responsible for product configurator within JDEdwards, including rule maintenance, new product and rule development, and list and contract pricing maintenance. Managed CR/CO submission on new product configurations. Assisted in business process improvement for capital order entry and reporting support for sales administration.

Responsibilities include order entry and maintenance for regional territory; maintenance of evaluation equipment; processing bids and quotes; delivery notifications; and processing in-coming calls from customers and field personnel. Served as a Team Leader for team of five Customer Service Representatives, ensuring smooth communication between management and employees.Conducted new hire and new Account Manager training, assisted in writing new department guidelines, and supported new business software implementations.