Leading the team to ensure customer expectations are exceeded and that customer service is at the forefront of everything we do Leading department productivity and performance Ensure Brand Standard is always met and promote Hotel quality scoring in Housekeeping operating areas Ensuring delivery of client standards and expectations Rostering of staff and doing Morning allocationsImplementation and monitoring of Quality Assurance Practices Ensuring compliance… Show more Leading the team to ensure customer expectations are exceeded and that customer service is at the forefront of everything we do Leading department productivity and performance Ensure Brand Standard is always met and promote Hotel quality scoring in Housekeeping operating areas Ensuring delivery of client standards and expectations Rostering of staff and doing Morning allocationsImplementation and monitoring of Quality Assurance Practices Ensuring compliance with company /hotel policies and proceduresEnsuring compliance with Workplace Health and Safety Policies and Standards oLeading by example to ensure our team members are working in an environment free of bullying, harassment and discrimination Submit monthly stock takes on time and within Budget Accepted accountability for all assigned building keys, master keys and access cards Available to work on weekends (both Saturday & Sunday Show less

Resolved service-related problems in a timely manner.Updated team members about changes in hotel products, services, standards.Accepted accountability for all assigned building keys, master keys and access cards.Trained attendants in the use and storage of chemicals and other cleaning equipment in a proper, safe and responsible manner.Trained, coached and mentored staff to ensure smooth adoption of new program. Partnered successfully with reception and maintenance to… Show more Resolved service-related problems in a timely manner.Updated team members about changes in hotel products, services, standards.Accepted accountability for all assigned building keys, master keys and access cards.Trained attendants in the use and storage of chemicals and other cleaning equipment in a proper, safe and responsible manner.Trained, coached and mentored staff to ensure smooth adoption of new program. Partnered successfully with reception and maintenance to achieve rooms being back and on timeSubmit monthly stocktakes within budgetRostering of staff and morning allocations Show less

• Prepared payroll for staff• Oversaw inventory and office supply purchases.• Supported the human resources department in the annual employee review process to manage performance merit increases.• Located and attached appropriate files to incoming correspondence requiring replies.• Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws.