Deborah Olson Email and Phone Number

Responsible for implementation and maintenance of network environment and telephony.Hardware used: Cisco switches, firewalls, and wireless phones. Mitel PBX and IP phones. Design and implement new wireless phone plan for all stores. Maintain analog, digital and IP phones throughout the offices and stores. Create Technical Manuals. Technical support. Technical user training. Asset Management

Responsible for complete design, implementation and maintenance of network environment and telephony.Hardware used: SonicWall firewalls and VPN, HP switches, Dell servers, 3Com telephony, and a variety of laser printers and smart phones. Create Security Audit for customer sites. Create annual IT budget. Maintain network security. Design and implement network file structure. Enhance the use of ServiceCEO and BigTime software programs. Maintain Active Directory structure and Group Policies. Maintain user computers, printers and fax machines. Install server software and hardware. Create Disaster Recovery/Business Continuity plan. Create Technical Manuals. Technical support. Technical user training. Asset Management

Responsible for Neenah Plant hardware, software, and network issues.Hardware used: Cisco firewall, access points and switches, Dell PowerEdge servers and PowerVault NAS, Zebra Label Printers, Intermec Mobile computers, and a variety of laser printers and smart phones.• Administered Lync 2010 and Aastra OpenMobilityManager with Aastra Access Points.• Maintain Active Directory structure and Group Policies.• Maintain network security• Complete documentation of new plant network environment.• Integrated data from merged company to current system.• Implemented Disaster Recovery and documented.• Created Technical Manuals.• Technical support for local employees and external sales associates.• Technical user training.• Asset Management

Responsible for complete design, implementation and maintenance of network environment and telephony. Hardware used: Cisco firewall and switches, SonicWall firewall and E-mail Security Appliance, HP Switches, HP servers, EMC2 SAN, Toshiba telephony server, AdTran, Sophos Web and E-Mail appliances, IBM iSeries, Macintosh, and a variety of laser printers and smart phones.• Designed and deployed Microsoft, Exchange, Citrix, IIS and Apache web servers.• Migrated servers to a virtual environment.• Maintain Active Directory structure and Group Policies.• Maintain network security.• Network integration with iSeries database.• Migrating user workstations from Windows 95 to Windows 2000 and Windows XP.• Purchase technical equipment and software and maintain licensing agreements.• Install server software and hardware.• Disaster Recovery testing and documentation.• Creating Project Reports and Technical Manuals.• Technical support for local employees and external agents.• Technical user training.• Asset Management

Technical Helpdesk Specialist, Shopko Inc., Green Bay, WI, 2000 - 2001Technical support for 165 stores, four distribution centers and three general offices.Hardware used: IBM servers, Macintosh, IBM registers, Palm Pilot portable registers, Wyse emulation terminals, and a variety of printer brands and types.• Supported several operating systems including Microsoft , Novell, IBM, and Citrix.• Supported both token ring and bus topologies.• Supported Shopko created programs.• Supported a variety of sofware applications at various version levels.

Onsite hardware and software support for local companies. • Designed and deployed in house Novell and GroupWise server.• Warranty service for a variety of vendors.• Technical support for servers, computers, printers and software.• Worked with different network topologies.

Assisted subscribers with Internet and Bulletin Board Service (BBS).• Customer Internet Set-ups.• Create and delete user accounts.• Created Web Pages for business subscribers, including Mari.Net page.• Monitored the behavior of the subscribers.• Maintained virus definitions.

Maintained FAA and CAA certification on aircraft seats and divans.• Created test plans and test reports to be approved by the FAA and CAA.• Reported all changes to currently certified seating to the FAA and CAA.• Updated old pencils designs to AutoCAD.• Created and maintained databases in Q&A and Microsoft Access.