Deborah Omani Email & Phone Number

Birmingham, England, United Kingdom

As a SEN Teaching Assistant at NOW Education in the United Kingdom since December 2023, I am dedicated to providing one-on-one support to students with learning disabilities, behavioral challenges, and developmental delays. Collaborating with teachers, I help develop and implement individualized education plans (IEPs) tailored to each student's unique needs.In the classroom, I assist with lesson reinforcement, behavior management, and academic assessments.I actively participate in staff meetings, training sessions, and workshops to continually enhance my skills in SEN education. Supporting students in various classroom settings, I use assistive technology and adaptive materials to facilitate effective learning and engagement, employing instructional techniques that accommodate different learning styles.A key part of my role involves providing personal care support, such as toileting, feeding, and mobility assistance, with empathy and respect for each student's dignity and privacy. I have developed strong interpersonal skills, enabling me to build meaningful relationships with students, colleagues, and parents.Understanding various learning disabilities, including ADHD, dyslexia, and autism spectrum disorders, I adapt my teaching strategies to meet each student's specific needs. My experience at NOW Education has reinforced my commitment to fostering an inclusive learning environment where every student feels valued and supported.

Lagos State, Nigeria

As the founder and owner of my hair accessories import brand, I am dedicated to delivering high-quality, fashionable products globally. This is a registered business in Nigeria under the Corporate Affairs Commission (CAC) and I oversee all aspects of the business, from sourcing and importing to marketing and customer service. Through extensive research, I identified reliable suppliers and curated a diverse product line that appeals to a wide range of customers.I developed a strong online presence using social media and targeted ad campaigns, growing a loyal customer base. My commitment to exceptional service ensures customer satisfaction, leading to positive reviews and repeat business. Securing partnerships with local retailers and launching an e-commerce platform expanded our reach, making our products more accessible.Running my brand has been incredibly rewarding, empowering customers to embrace their unique styles with confidence. Through dedication and creativity, I have built a successful brand that continues to grow. I am excited about future expansions and reaching more customers who value quality and fashion.

Lagos State, Nigeria

In 2015, I founded Elites Designs and Fabrics, a fashion brand specializing in high-quality fabrics for men and women. My role involves sourcing exquisite fabrics, designing unique outfits, and overseeing day-to-day operations. In January 2017, I enhanced my skills by completing a six-month fashion design training program focused on creating fashionable garments for women and children. Since then, I have crafted hundreds of corporate dresses and party outfits for clients in Nigeria and abroad, combining traditional techniques with contemporary trends. Managing the brand also includes marketing, sales, and customer service, ensuring a seamless experience for my clients. This journey has been incredibly fulfilling, allowing me to blend my passion for fashion with entrepreneurship. Looking ahead, I am excited to continue growing Elites Designs and Fabrics, exploring new design possibilities, and reaching more customers with our unique and high-quality fashion solutions.

As a Mystery Shopper at Ipsos UK, I specialize in evaluating customer experiences and operational standards across various sectors. My role involves conducting undercover evaluations to assess service quality, adherence to brand protocols, and overall customer satisfaction. I deliver detailed reports that help companies enhance their customer interactions and improve service delivery.Key Responsibilities:Conduct Evaluations: I performed discreet assessments of businesses, including retail stores, restaurants, and service providers, to gauge customer service and operational compliance.Data Collection: I collected qualitative data on customer experiences through observations, interactions, and detailed note-taking.Reporting: I compiled comprehensive reports summarizing findings, including strengths, areas for improvement, and actionable recommendations.Client Feedback: I provided objective and constructive feedback to clients, helping them understand customer perspectives and identify improvement opportunities.Maintain Confidentiality: I ensured anonymity and confidentiality throughout the evaluation process to provide unbiased and accurate assessments.Adaptability: I successfully handled a variety of evaluation scenarios, demonstrating flexibility and attention to detail in diverse settings.My work with Ipsos UK has sharpened my observational skills and reinforced my ability to provide precise and actionable feedback. This role allows me to contribute to the improvement of customer service standards while maintaining a flexible and dynamic work schedule.

Nigeria

In my role as an Executive B2B Interviewer and Field Supervisor at Ipsos Nigeria, I led high-profile qualitative research projects, specializing in business-to-business (B2B) interviews and fieldwork supervision. My tenure was marked by a commitment to delivering accurate insights and ensuring the integrity of data collection processes. My primary role involved conducting in-depth interviews with senior executives and stakeholders across industries, including automotive, FMCG, telecommunications, and finance.I managed projects from inception to completion, overseeing the planning, recruitment, and interviewing phases, and ensuring rigorous quality control. Leading a team of interviewers, I provided training and support, fostering a collaborative environment that adhered to the highest research standards. My efforts ensured accurate data collection and data credibility which I translated into actionable insights for our clients.In addition to interviewing, I played a pivotal role in data quality checks of team members to ensure data reliability and reporting, delivering comprehensive reports that formed an integral part of project success. My work contributed to successful projects for major clients like UNICEF, Society for Family Health, and Google. I was honored as Best Interviewer for my ability to handle complex and sensitive interviews, enhancing client satisfaction and project outcomes.

Lagos

During my tenure at Research International, now Market Trends, I managed and executed variousresearch projects. My responsibilities included recruiting, training, and supervising interviewers toensure high-quality data collection. I developed project plans, outlining objectives and timelines, andworked closely with clients to deliver insights that addressed their specific needs.Collaboration was key to my role. I liaised with data analysts, project managers, and clients to ensureseamless project execution. One of my proudest achievements was leading a nationwide consumerbehavior study, enhancing our client’s strategic decisions and solidifying Market Trends' industryreputation. This experience built a strong foundation for my research career, driving my commitmentto excellence and innovative problem-solving skills.

Lagos State, Nigeria

At Research and Marketing Services now Kantar Nigeria, I served as a Research interviewer/Supervisor, leading and managing comprehensive market research projects. I execute research methodologies approved for projects. I execute fieldwork by collecting primary data and delivering actionable insights for clients.I implemented research tools tailored to clients' specific needs, ensuring the accuracy and relevance of data collected. By managing a team of field researchers, I coordinated data collection efforts, maintained high standards of data quality, and resolved any fieldwork challenges promptly.I produced detailed reports which I presented to the head of field department. These reports provided strategic recommendations that supported effectiveness in primary data collection. I played a crucial role in projects for clients in sectors such as consumer goods, healthcare, telecommunications, automobiles, advertising and NGOs.One of my significant achievements was leading a large-scale customer satisfaction survey for a major telecommunications company, resulting in actionable strategies that improved their customer retention rates. This role honed my skills in project management, client interaction, and data-driven decision-making, preparing me for more advanced responsibilities in my career.

Master'S Degree, Project Management, Merit

MSc, Project Management | University of South Wales, United Kingdom I earned my MSc in Project Management from the University of South.

Advanced Certificate, Project Management, Distinction

Activities and Societies: I participated in a computer based Project preparation and Utilities work practical. I was group leader of one.

Bachelor’S Degree, Accounting, Second Class Lower

Accounting