My passion is helping you create your dream cruise or all-inclusive vacation. Specializing in All Inclusive, Cruises, and Disney Vacations, I love working with adventurous souls interested in exploring new cultures, enjoying art, and embracing nature. Let's embark on an unforgettable journey together! Expert in Alaska, Bahamas, British Columbia, British Virgin Islands, Cancún, China, Denmark, Edinburgh, France, and the USA.I am a Navy veteran starting my next adventure - to help you… Show more My passion is helping you create your dream cruise or all-inclusive vacation. Specializing in All Inclusive, Cruises, and Disney Vacations, I love working with adventurous souls interested in exploring new cultures, enjoying art, and embracing nature. Let's embark on an unforgettable journey together! Expert in Alaska, Bahamas, British Columbia, British Virgin Islands, Cancún, China, Denmark, Edinburgh, France, and the USA.I am a Navy veteran starting my next adventure - to help you have a memory making vacation. Let’s face it: planning a trip and traveling on your own can be time-consuming and stressful. After all, that’s likely one reason vacationers come to me for assistance in the first place. Show less

Development and implement an end-to-end strategy and approach for Knowledge Management and continuing to mature the ITIL processes based on the priority need of the Tartan Program; ensure alignment with functional efforts in this space at the Enterprise level. Work with the Service Introduction and Deployment and Service Delivery resources to ensure existing knowledge assets (e.g. training materials, process documentation, standards) are maintained with a high degree of quality and… Show more Development and implement an end-to-end strategy and approach for Knowledge Management and continuing to mature the ITIL processes based on the priority need of the Tartan Program; ensure alignment with functional efforts in this space at the Enterprise level. Work with the Service Introduction and Deployment and Service Delivery resources to ensure existing knowledge assets (e.g. training materials, process documentation, standards) are maintained with a high degree of quality and accuracy.Lead and manage projects to further expand Tartan use of the ITIL FrameworkIdentify and lead ITIL continuous improvement projects for the Tartan ProgramEnsure Program team members understand and utilize the ITIL processes Defines and aligns with stakeholders realistic and measurable performance requirements for supplier services and communicates to internal and external suppliersDefines, creates and maintains a performance data dashboard (for example, service level reporting and sourcing management dashboard) and communicates to stakeholdersReviews performance data with internal and external stakeholdersDrives continuous performance improvement: identifies and initiates process improvements for any performance gap across competencies and supplierAccountable for monitoring (collecting and tracking) supplier performance dataMonitors performance against OLA's/SLA’s including Contractual performanceAnalyzes performance data against the agreed-upon performance requirements in as unbiased way as possibleRecommend tools to implement supplier performance measurements as required by performance management Show less

Managing the processes associated with Project Management, including running the project on a day-to-day basis on behalf of the Project Sponsor and/or Process Improvement Manager/Program Manager, within the constraints laid down by the Sponsor. Coordinating the efforts of the various team members to ensure successful completion of project with regard to scope, budget and quality.Project Planning: Define project objectives, deliverables and scope. Plans the course of action required to… Show more Managing the processes associated with Project Management, including running the project on a day-to-day basis on behalf of the Project Sponsor and/or Process Improvement Manager/Program Manager, within the constraints laid down by the Sponsor. Coordinating the efforts of the various team members to ensure successful completion of project with regard to scope, budget and quality.Project Planning: Define project objectives, deliverables and scope. Plans the course of action required to meet the project intent. Project Management Plan, which includes areas such as a business case, work plan, schedule, budget, resource plan, communication plan, change plan, and risk plan.Project Execution: Integrates people and other resources to carry out the project management plan for the project. Manage and monitor progress to ensure project objectives are delivered on time and within budget, and business results are realized. Be the final point of approval for contingency plans and scope changes.Project Control: Regularly measure and monitor project progress to identify variances from the plan and make any needed corrections. Contain and resolve issues within the program that do not require sponsor attention.Business Results: Responsible for the delivery of project. Accountable for keeping the project sponsors and stakeholders aware of the status of the project. Ensures successful closure and completion of all aspects of the project. Show less

Ensure team appropriately aligned with/allocated to Operations & global business projects. Manage project team through all phases of the project development and implementation process including analysis, design, development, testing and implementation Business units or Global partners. Review/evaluate the work of staff and provide input to periodic performance reviews.Serve as lead relationship manager with Technology Services, the business, outside vendors and partners to… Show more Ensure team appropriately aligned with/allocated to Operations & global business projects. Manage project team through all phases of the project development and implementation process including analysis, design, development, testing and implementation Business units or Global partners. Review/evaluate the work of staff and provide input to periodic performance reviews.Serve as lead relationship manager with Technology Services, the business, outside vendors and partners to manage and execute business project initiatives. Actively participate in Joint Application Development sessions with Technology Services and business experts to provide consulting on strategic project execution.Directly manage large-scale business critical initiatives such as system conversions, portfolio acquisitions or system platform upgrades. Partner with Business Managers to identify gaps, scope and guiding principles best suited for business. Communicate and interface with Executive Sponsors, Senior Management and Technology Services to provide updates on key project milestones, strategic direction and potential impacts to scope, schedule and budget. Schedule, plan and establishment of work priorities for Project Management Group. Organize and control activities of the Business Project Management Group assigns various personnel to approved projects and directs their activities. When assigned as Release Manager, manages the overall release project plan for the business and acts as business lead for Technology Services quarterly application releases. Monitor the status of all projects included in a quarterly release, or Global Release, and for working with assigned project managers to remove obstacles and maintain positive project status. Ensure effective implementation of application improvements and new functionality included in the release. Participate in the establishment of project methodologies, policies, procedures and best practices for the organization. Show less

Full accountability for small to large and complex projects assigned.Regularly works with staff to create effective departmental processes and tools.Understand technical knowledge in functions supported in current position. Cost accounting associated with delivering projects within budget parameters. Minimize expenditures and identifying revenue opportunities. Research and write custom business requirements based on client criteria and internal processing standards.… Show more Full accountability for small to large and complex projects assigned.Regularly works with staff to create effective departmental processes and tools.Understand technical knowledge in functions supported in current position. Cost accounting associated with delivering projects within budget parameters. Minimize expenditures and identifying revenue opportunities. Research and write custom business requirements based on client criteria and internal processing standards. Effectively manage and organize complex projects to the satisfaction of clients.Assist Clients with daily operations and resolution of issues that may impact their portfolio and internal clients.Utilize strong knowledge of the system to enhance the effectiveness of clients and IT/business team members. Provide support to the team by assisting them with project/issue to resolution. Participation in client conference calls to add additional consultative suggestions to client's concerns regarding processing with First Data. Prioritization of programming incidents assigned to the client specific team. Review the programming incidents to ensure prompt and appropriate resolution.Created/implemented centralized program request repository. This allows others to refer back to previously implemented projects for a research tool to create new requests. Provide both business and technical support for large-scale issues that impact clients. Assess impact/liability on large system wide issues and disseminate information to team. Weekly/Monthly review of all issues that are assigned to the team thus provide feedback to the analyst to assist in their day to day responsibilities. Provide individual training to analyst in all facets of their duties. Show less