Conducting telephone interviews after carefully screening CV’s and arranging face to face interviews. Coordinating off site recruitment assessment days as per business needs.Act as a first point of contact for HR queries and provide a specialist HR service in a number of key areas of the HR function to ensure efficient and effective HR delivery.Support and coach line managers on best working practice across the call centre.Ensure that all new candidates are fully compliant before entering the business, including attending weekly recruitment compliance meetings.Actively involved in recruitment from completing telephone interviews, assisting on open days and completing all the necessary paperwork, i.e issuing contracts, compliance documentation.Ensure all manual and electronic HR systems are maintained and support the on-going development of the system for improvement opportunities.Provide support to the compensation and rewards manager during company salary reviews.Support HR managers and business partners with absences, interviews, disciplinary and probationers.Review daily, weekly and monthly sickness/absence, highlight trends and proactively support on reducing absence and I present these findings at monthly management meetings.

Dealing with inbound and outbound calls to provide a first class customer service.Develop a positive relationship with customers to respond to their needs and ensuring customer satisfaction and delivering a great straight forward service.Maximise opportunities and overcome objections to cross-sell additional productsFollow system and procedural processes to ensure compliance with Data Protection and FCA regulatory.Gained a sound knowledge and understanding of personal lines insurance, Insurers, Underwriting and Company Standards through in-house training.Achieves KPIs, call quality standards and performance targets set by team manager.Fully trained in sales and customer Service for Motor, Bike and Van insurance.

Sold and administered insurance policies on behalf of over 30 insurers.Acting on the best interest of both the customer and the insurers by regularly liaising with the insurers on more complex issues.Dealing with account queries, setting up direct debits, and chasing debt if required.Fully compliant on all aspects of personal lines insurance including Motor, bike, van and the CDL systemFCA compliant & adherence to all TCF principles.

Dealt with both national and independent accounts, including chasing any overdue accounts.Liaised with transport, warehouse and field sales to achieve individual targets.Developed strong working relationships with customers to ensure I recognised and anticipated their requirements.Also acted as a receptionist as and when required.