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The Collateral Valuations department manages the process of ordering and quality control of appraisals and evaluations that are used to originate, modify, and monitor the performance of loans secured by real estate collateral. The Vendor Management team manages third-party risk by recruiting residential and commercial appraisers, developing governance and compliance programs for its panel of appraisers, and implementing operational enhancements.

• Comprehensive customer support services, such as client onboarding, technical support, troubleshooting, recording and tracking all client correspondence and feedback• Daily accounting functions, such as tracking, managing, and analyzing all business expenses, marketing, and sales• Create weekly and monthly operations and finance reports• Design custom Keynote presentations, collaborate and edit presenter scripts, program Everwebinar automated webinars, and build ClickFunnels landing webpages for clients• Operations team hiring and management• Oversee operational aspects of business, such as scheduling weekly team meetings, managing and tracking all business accounts and client accounts

Provided executive administrative support to two partners of boutique real estate law firm. Managed client accounting functions (accounts receivables, client billing, reconciliation of accounts payables, tracking attorney time cards). Reconciled over $5MM in accounts receivables and assisted CFO with accounts payables. Assisted executive partners and two additional lawyers with word processing, contract editing, recording property documents, filing, opening new client files. Coordinated managerial support activities and resolved daily administrative problems for suite of four law firms. Managed office infrastructure and acted as liaison with vendors for office contracts.