My role consisted of implementing systems into a new business to ensure it ran smoothly with structure and efficiency.• Contract Management - sourced and implemented the supplier contracts and relationships for the club, first point of contact for suppliers/contractors• Staffing – preparing all hourly paid staff weekly payroll, pension payments, dealing with staff pay issues/queries. Prepare staff contract• Financial Management - Implemented Daily Cash Up report for all cash taken through the club, counting cash and report all cash, process cash for banking. Introduced a profit and loss report for business clarity. Issuing and reporting on Petty Cash/Club payments• Invoicing & Systems - introduce Purchase Order Systems, preparing all invoices, debt collection, matching and checking all orders/delivery notes into the Club• Cash Management - Responsible for cashing up all tills, counting and logging all cash/PDQ payments, dealing with queries and matching up using Epos back office system• Management Key Holder for club – point of contact for fire alarm, intruder alarm and safe codesI excelled in structuring and implementing systems into a large new Country Club business, covering many different areas with multiple staff – including bar, food, catering and events. Equally, in other roles, I am confident and personable and able to slot into existing teams and business systems facilitating procedures to run to their full potential as efficiently as possible. I am not afraid to step into the breach and am loyal, helpful, trustworthy and reliable – I have often been called upon for assistance outside of my usual remit in certain roles and assisted wherever I can in emergency situations.

• Create a CRM system for the business• Assess and implement new upgraded IT system for the business• Assist Company Owners with EA duties• Project Manage a large corporate account for a BBC Worldwide – brand Book, organise and source images for book, timetables for project organisation, sourcing printers for project and finishing ideas within the tight workflow schedule• Set up invoicing system and internet business banking managing all banking for the business • Booking appointments, organise calendars, book travel/hotel arrangements, organise social and corporate events

- Responsible for all Office Management - Responsible for all office staff, board of directors, receptionist and communal areas- Health & Safety responsibilities (First Aider + Fire Warden)- Ensure facilities and services are in place, contract secured and maintain contracts- Responsible for all contracts and overseeing invoicing and CRM systems- Office Security systems (security entry, staff security, CCTV, building security)- Manage events, clients, organise breakfast seminars and conference- Deal with clients regarding queries, issues and general client relationship- Responsible for CRM (Salesforce) systems and ticket logging system (Freshdesk) for all issues (also proficient with other CRM systems such as Act and Sugar)- Organise office budgets/cash- Travel and attend conferences when required- Preparing all client Usage Reports and liaise with clients directly- HR responsibility for sickness, lateness or holiday reporting- Assist Sales & Marketing team with client relationships and information

- Organise and attend all worldwide conference events- Setting up and maintaining database systems including adding new clients to system, marketing campaigns with the system and events- Monitoring and preparing contact lists for our client database and debrief my Team- Sourcing and training new Business Development and Administrative staff- Responsible for all staff travel, logistic, hotel etc in conjunction with road shows and event- Point of contact for the Press- Sourcing and purchasing of marketing gifts, organising collateral materials for conferences and internal client meeting packs- Managing 2 members of staff reporting directly to me

- Organising and attending conferences and road shows in house and worldwide- Set up and implement new company wide database- Monitoring press releases- Check press and circulate any company data in press on a daily basis- Organising client and social event- Assisting in setting up and updating company website

- Responsible for reception staff/administration and IT staff at both sites- Health & Safety representative for both sites ensureing both sites are compliant with H&S at Work Act- Control budget for IT/Office Supplies/Maintenance/Lease Agreements/Travel/Insurances- Overall responsibility sign off for T&E in both offices- Responsible for office security within both sites- Introductions of new office policies

- Responsible for Office Junior/Receptionist - Organise, arrange and oversee total office move in City, including office layouts etc- Point of contact for Landlords- Organise and maintain all office contracts, lease agreements - Responsible for office budgets- Maintaining all HR records- Responsible for IT Department- Company Banking and payments