• Work with management and other associates to provide a high level of customer service• Following proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation

Providing friendly and efficient customer service.Accurate order-taking and provision, as well as, handling cash.Maintenance of a clean work environment in accordance with provincial health and safety standards.

Billing of all out-going freight from the Sault dock.Accurate clearing of all Proof of Delivery receipts into the logistics database system.Providing excellent customer service e.g. freight tracking and shipment status updates.

Providing premier customer service, including greeting them and responding to questions.Fast paced environment requiring time management and ability to prioritize tasks.Food preparation and service, stocking supplies, taking and preparing orders, cleaning and maintaining health and safety standards of kitchen and service areas.

Accountable for customer acquisition and sales, as well as customer care and retention.Provided clients with information to assist them in making informed decisions regarding the company’s products and services. Demonstrated excellent communication and conflict resolution skills.

Monitoring, supervising and evaluating all aspects of the group home for both consumers and staff.Insuring all manner of reports e.g. incident reports, WSIB, medication administartion, medical visit forms were completed accurately and submitted on time.Reporting to higher management through verbal and written reports/meetings.Reconciling consumer’s finances, maintaining and updating consumer’s files in accordance with FOIP.Supporting consumers with daily living and quality of life strategies, striving to maintain his/her independence, community involvement and presence.Correct administration of medications and medical care while observing Universal Precautions and the "Seven Rights."Conducting monthly house meetings as well as, staff meetings.

Worked collaboratively with management and agency personnel including Persons withDevelopmental Disabilities; Assured Income for the Severely Handicapped; Alberta Mental Health;Office of the Public Guardian; and, Behavior Outreach Services, in the delivery of social services tothe local and regional community.Piloting the CET (Creating Excellence Together) operational review designed to ensure the agency met the government standards of service and operations.Structuring the Vocational Program through standardizing measurable outcomes, conducting client and support staff goal plans, implementing assessment tools and conducting regular meetings withvocational staff, employers/volunteer representatives, liaising (6 month position – trained Vocational Coordinator who took over).Ensuring Group Home Supervisors adhered to government legislation and regulations within his/her group home e.g. Occupational Health & Safety , Freedom of Information and Protection of Privacy Act (FOIP), CET, company Policies & Procedures.Conducting interviews, reference checks and orientation of new staff – termination when required.

Monitoring, supervising and evaluating all aspects of the group home for both consumers and staff to ensure health and safety.Facilitating Person Centered Plans which incorporated the attendance of agency support personnel, representatives for outside agency support/funders, family and friends of the consumer who collaboratively assist the individual to reach his/her personal goals.Generating Consumer Binders & Residential Orientation Binders for each group home to assist staff with group home guidelines, roles, responsibilities, routines and pertinent client information.Other duties included scheduling of staff, evaluations and performance goal setting of employees.

Supported clients with daily living and quality of life strategies aimed at helping him/her maintain theirindependence, community involvement and presence.