Deborah Pepin Email & Phone Number

Chaplin, CT, US

Enterprise Account Manager at Shift4…..Realtor, Coldwell Banker Realty

• RELATIONSHIP MANAGER, SHIFT4 PAYMENTS | JUNE 1, 2021- PRESENT
• Conversion specialist, bringing merchants from gateway only to full acquiring credit card services
• Manage credit card processing, POS & PMS services for multi chain accounts
• Maintain relationships with C-suite and operations regarding Shift4’s credit card services
• Responsible for acquiring new accounts and ongoing support of existing accounts
• Build strong internal partner relations through education as well as creative marketing efforts

Connecticut, United States

1734 Storrs Rd, Storrs, CT 06268

Windham, CT

Newington, Connecticut, United States

• Partnered with Liberty Bank, and other community financial institutions. Managed Eastern & Central CT (Liberty Bank Branches) sales and service for financial institution’s business clients providing First Data’s.
• Worked directly with business owners to coordinate the most beneficial program for their needs.
• Provided training to bank employees on First Data’s products, systems, processes, procedures & industry standards.
• Provided sales support to financial institution’s sales teams to identify merchant accounts and assisted in closing sales.
• (TransGate Solutions acquired the Liberty Bank contract from my previous employer)

Connecticut, United States

• Through customer-oriented communication, turned around formerly unrepresented territory’s profitability and increased territory’s market shares, including a $3,3billion 41-branch bank and a $213million credit union w/8.
• Achieved and maintained amongst the top 5 representatives nationwide, status directly attributable to customer orientation, including constant accessibility and outstanding service.
• Sales growth due in part to referrals from my base of satisfied customers

CT, MA. RI

• Responsible for Metro Boston territory for Louis Garneau an innovator in the world of cycling. Successfully developing relationships and improving market share rapidly using my natural ability to connect with clients.
• Increased territory sales by $75,000 in first three months.
• Increased territory by 588% over 2009 sales volume.
• Quickly mastered an in depth knowledge of hundreds of products consisting of ground breaking technology and revolutionary engineering.

• Responsibilities included identifying and implementing efficiencies for businesses that improved productivity while providing economical solutions. Conducted site visits to evaluate waste streams and initiate new lines.
• Managed client base of over 3000 customers developing strong relationships.
• Negotiated additional services and renewed contracts for accounts up to $35,000 per month.
• Developed and maintained key accounts including Pfizer, Groton; Electric Boat, Groton; Easter Seals/Good Will, CT Chapter; Frito Lay, Danielson; Pomfret School, Pomfret; Windham Community Memorial Hospital.
• Increased territory retention rate by 30%.