Deborah Persons-Parker Email and Phone Number

• Providing customer service, billing, collections, technical, and retention services to video, Internet, digital phone, and home security customers and customer account executives. • Handling and resolving customer escalations.• Assisting with management, training, monitoring, and coaching of customer account executives. • Assisting using Cable Data, ACSR, ICOMS, Director, RTA, TTS, Kana Response 7, MindShare, MS Word, PowerPoint, Comtrac, Resolve, ER, EROne, BTS, IMS, BACC, UMS, Targus, OrderPath, Scout, and MS Excel.• Achieved Circle of Success, All Star MVP, Quality Assurance, Perfect Attendance, and Top Performers awards. Comcast Jeopardy contestant at the regional and the divisional levels.

• Provided customer service, pre-qualifications, billing, collections, and retention services for Verizon Wireless and PrimeCo customers and consultants. Customer Service Liaison.• Management, training, monitoring, and coaching of consultants. • Assisted with the management of agent staffing and call flows using CMS and Centervu systems. Also used MS Word and MS Excel programs.• Achieved Quality Assurance awards.

• Customer Service Liaison. Training and assisting new employees. Member services for Damark and Client customers and representatives.• Management of the overnight shift and support for other shifts and departments.• Management of the Service Level Desk, which included call flows and agent staffing levels using TCS, CMS, MS Word, and MS Excel.• Achieved 100% Club for Quality Assurance, Perfect Attendance, and Employee of the Month awards.

• Assisting and providing the daily living activities for the elderly.• Training, coaching, and assisting new employees.• Quality Assurance committee member. Employee Council Chairperson and member.