Cashier, Customer Service Specialist, Trainer and Sandwich Artist

As Checkout Coach I oversaw the front end providing support to the cashiers, responsible for cash pickups and drops and providing resolutions for customer concerns. Have created a more positive team work environment among the cashiers and baggers. Cash Office Associate responsible for balancing previous day’s sales and preparing deposit. As Pharmacy Tech, I answered telephones, checked on status of prescriptions and assisted with filling prescriptions. Overall these positions require excellent customer service and effective oral communication.

I requisitioned all office equipment including but not limited to: computers, software, fax machines, printers and copiers. I created a chart of accounts for accounting program to accurately produce detailed profit and loss statements. I was responsible for compiling daily sales, expenses and labor hours into excel spreadsheet to ensure budget percentage compliance per store location. Managed all facets of Human Resources/Payroll Department for 31 Jiffy Lube Centers located in NY, PA and WV and 3 gas stations located in WY, NC and PA which entailed: writing policies for employee handbook and correction action forms; reviewing new hire paperwork for completeness, as well as, timekeeping for each individual. Interviewed, hired and trained an office staff of eight. Prioritized team members’ tasks and developed daily workflow schedules. I prepared and conducted meetings for the Jiffy Lube Centers in various States, as well as, in the home office. This entailed negotiating hotel rates for the meetings and preparing presentation packages utilizing PowerPoint, excel and word. Handles customer complaints via telephone and responded to all written correspondence. Obtained business licenses and permits by contacting appropriate authorities for each location. Filed monthly sales tax returns. Overall this position required effective communication both orally and written as well as leadership.

I was responsible for daily operations of corporate office staff for the following departments: Human Resources Department which included writing effective correction action plans and termination letters; Payroll Department which included verifying completeness of new hire paperwork and auditing time records; Accounts Payable Department which included approving all invoices and challenging invoices in question. Assisted Area Managers and Store Managers in resolving employee and business relations at the 50+ Jiffy Lube Centers. Successfully created and implemented daily cash receipt reconciliation tracking which reduced cash theft at the store level. Reduced telephone expenses by 20% by researching and reviewing offered plans by various telephone companies.

I was responsible for coordinating travel arrangements including airfare, hotel and car rental. I answered telephones and directed callers to the appropriate department and relayed information clearly and accurately when necessary. I negotiated pricing for meeting rooms and sleeping accommodations for all staff meetings. I prepared presentation materials for quarterly store manager meetings utilizing word, excel and PowerPoint. I organized, prepared and submitted expense reports for supervisor in accordance with policies and other written guidelines. I audited Regional Managers’ monthly expense reports to ensure company expenditures were correctly documented in accordance with company policies. I reviewed and coded all invoices for 200 stores prior to being sent to Accounts Payable Department for payment. I reduced spending in the field by 13% by researching individual store purchasing policies and consolidating purchase requisitions. I assisted the Division Accountant with Profit and Loss Statements on a monthly basis to verify that the reports were received by all Regional Managers and all discrepancies were noted and investigated appropriately. I was the overseer of 3 satellite offices in the Mid-Atlantic / Northeast Area with 12 direct reports which entailed oversight of their workflow and compliance with company procedures. Successfully processed new hire information, terminations and bi-weekly payroll for over 1,000 employees. I was a member of the Acquisition Team – in addition to my normal responsibilities, I would travel and assist with acquiring new Jiffy Lube locations; hiring employees and entering the employee data into the computer system.