• Duties as before, plus:• Supported customers in the setup of the Remarque Systems Platform.• Collaborated with Product Specialists to identify client data and data sources for intake into the Remarque Systems Platform.• Researched and communicated study design and contents of client protocols.• Identified study risks and helped evaluate risk profiles with customers.• Provided user interface design and architecture vision for the ingest engine and other data mapping technology, focusing on user needs.• Monitored industry trends and competition to make informed recommendations for future product design and development.• Identified areas in current processes that would benefit from standardization, optimization, documentation, or working guides.• Developed and escalated recommendations for process improvements and assisted in implementing standardized processes.• Created training documentation and working guides to streamline CE Data Analytics team members’ workflows.• Assisted in onboarding and mentoring new CE Data Analytics team members.

• Collaborated with Product Specialists to integrate customer data using the Data Ingest Tool.• Assessed study risks and helped develop initial risk profiles for client studies.• Supported customers with integration needs and monitored and handled support requests.• Provided feedback to the development team on the Remarque Systems Platform, particularly on data ingest toolsets.• Worked with support, testing, and other technical and client leads to ensure smooth cooperation and effective handling of user requests.• Engaged with clients in a manner aligned with the company’s culture, mission, and values.• Conducted client engagement, study setup, system design, and development as required by the company.

• Participated in the technical design of new application development projects using Visual Basic, Oracle, Lotus Notes, Crystal Reports, and Telerik.• Created and tested (unit and system) software applications in line with company development methodology and international validation guidelines.• Wrote project and system documentation.• Resolved client support issues on new and existing software applications.• Monitored, troubleshooted, and updated data transfers and data integration projects for internal and external clients, including Rave (Medidata), Datalabs (Calyx), and Lotus Enterprise Integration.• Developed and supported databases in Lotus Notes using Lotus Script and Formula language.• Conducted training sessions and created training documents for internal clients.• Provided orientation, training, and support to new IRT employees on Lotus Notes and Visual Basic applications.