Deborah Raheem B.Sc Aca Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Project Scope: Co-led the definition and implementation of Visytour - A Travel app aimed at helping users save time and money during travel events to generate ~ $200M by Year 5.> Co-led the launch of a SaaS travel app, aligning product development with customer needs through market research and competitive analysis.> Created user stories and conducted UAT, leading to a 20% improvement in product delivery timelines and customer satisfaction.> Conducted market research and competitive analysis to align product development with customer needs, driving product adoption and satisfaction.> Supplied actionable insights that improved product adoption and customer engagement.> Managed a cross-functional team focused on aligning product offerings with specific customer requirements.

Toronto, Ontario, Canada

> Collaborated with clients to gather financial requirements, providing data-driven insights for optimized decision-making.> Rendered administrative support by handling data entry, preparing financial reports, and maintaining accurate client records.> Managed scheduling and correspondence with clients, ensuring timely communication and documentation for audits and compliance.> Offered recommendations for process improvements that enhanced client satisfaction and financial performance.> Used Quickbooks, Google Sheets, and Excel to handle reporting and data entry of over 100 clients.

> Delivered customer success strategies that resulted in a 93% customer retention rate through relationship management and tailored engagement plans.> Built and maintained strong client relationships, contributing to a 25% increase in cross-selling and upselling opportunities.> Leveraged CRM tools to analyze client account history and implement effective strategies for growth> Leveraged customer feedback and data analytics to mitigate churn and implemented solutions that improved overall satisfaction and customer experience.> Fostered strong business relationships by providing customers with tailored product recommendations, contributing to longterm engagement and trust.> Demonstrated expertise in financial services while assisting clients with their account queries and issues> Developed personalized onboarding plans based on unique customer requirements, resulting in enhanced client retention and loyalty.> Managed multiple accounts simultaneously by successfully utilizing an effective project plan for customer onboarding, leading to faster turnaround times and increased customer retention

> Delivered exceptional customer service by handling new client onboarding and providing prompt responses to inquiries, improving client satisfaction by 30%.> Managed data entry for client contracts and ensured accurate documentation for auditing and compliance purposes.> Identified opportunities for process improvements, enhancing workflow efficiency and reducing processing times for new client requests.> Collaborated with sales teams to support business development initiatives, driving new business acquisition through excellent customer service.> Utilized MS Office suite tools for data analysis and reporting.> Provided customer training and support using various software tools, improving customer engagement and reducing support tickets by 20%.> Applied advanced problem-solving skills to troubleshoot and resolve account discrepancies, improving overall client experience.

Postgraduate Diploma, Business, Management, Marketing, And Related Support Services

Courses taken includes financial management, global logistics, business communication, innovation, marketing, human resource management.

Bachelor Of Science - Bs, Accounting

Activities and Societies: Drama club