Assist members by scheduling appointments, request medication refills, communicating with Care Teams in behalf of members, forward referrals to medical facilities, various other duties.

Convey isolation protocol to COVID-positive employees from intake files from Global Security database;Confirm information is accurate, making necessary adjustments to file; Document all close contacts within company structure from beginning of employee's infectious period, during work, meetings, symposiums or social events; Email isolation protocol to employee and their manager;Email Exposure recommendation to close contacts using blind carbon copy option… Show more Convey isolation protocol to COVID-positive employees from intake files from Global Security database;Confirm information is accurate, making necessary adjustments to file; Document all close contacts within company structure from beginning of employee's infectious period, during work, meetings, symposiums or social events; Email isolation protocol to employee and their manager;Email Exposure recommendation to close contacts using blind carbon copy option, complying with HIPAA guidelines; Answer various questions from employees and managers via email, Skype calls or chat Show less

The Case Investigator will use a web-based client resource management (CRM) platform to call anyone diagnosed with COVID-19 while maintaining a professional and empathetic manner, emotional and cultural awareness. Using both open and closed-ended questions, they determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation. Case Investigators will maintain ongoing communication with contacts to assess symptoms, ensure… Show more The Case Investigator will use a web-based client resource management (CRM) platform to call anyone diagnosed with COVID-19 while maintaining a professional and empathetic manner, emotional and cultural awareness. Using both open and closed-ended questions, they determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation. Case Investigators will maintain ongoing communication with contacts to assess symptoms, ensure compliance with isolation and determine social support needs and/or handle reporting of issues that arise, by referring case to a COVID-19 Community Support Specialist for social resources.. Case Investigators are required to follow set scripts and adhere to policies and procedures provided by NYS to inform cases about the importance of isolation, and what to do if symptoms are present or develop. Case Investigators also comply with Department training regarding confidential information related to personal information and maintain daily contact with Team Supervisor. Show less

The Contact Tracer uses a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are… Show more The Contact Tracer uses a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS. They will also comply with Department training regarding confidential information related to personal information. Show less

Receives authorization request from sales team; corresponds with multiple insurance carriers to inquire if prior authorization, pre-determination or a PCP referral is required; Iinitiates requests accordingly and submits to insurance carriers via email for patients needing inr home monitoring equipment & supplies; tracks & records progress, including following up with carriers or providers for status if determination exceeds determination time frame; records progress/status in system… Show more Receives authorization request from sales team; corresponds with multiple insurance carriers to inquire if prior authorization, pre-determination or a PCP referral is required; Iinitiates requests accordingly and submits to insurance carriers via email for patients needing inr home monitoring equipment & supplies; tracks & records progress, including following up with carriers or providers for status if determination exceeds determination time frame; records progress/status in system (REMS & On Base) Show less

Took inbound National calls guiding members through healthcare inquires, including how claims were paid, explaining member benefits, answering questions about open enrollment & all changes to current plans, locating/switching providers as requested, navigated members thru web portal, assisted with overflow Large Group/CalPERS Members, sent & received member correspondence including Explanation of Benefits, ID cards, etc., conferenced members with providers/vendors to achieve first-call… Show more Took inbound National calls guiding members through healthcare inquires, including how claims were paid, explaining member benefits, answering questions about open enrollment & all changes to current plans, locating/switching providers as requested, navigated members thru web portal, assisted with overflow Large Group/CalPERS Members, sent & received member correspondence including Explanation of Benefits, ID cards, etc., conferenced members with providers/vendors to achieve first-call resolution, while utilizing dual monitors & navigating thru various systems such as Solution Central, NIC, WGS, Skype for Business. Outlook, etc. Show less

Inbound call center, answering inquiries regarding equipment leasing, trouble shooting issues & problem solving; various clerical duties, including updating insurance credentials, tracking return mail, certificates of insurance, etc.

Inbound call center, answered customer inquiries as to how to repair their cable & internet services through various means of troubleshooting.

Accommodated guests seeking lodging, checked in reserved guests,processed virtual payments sent in by third-party, made reservations & processed payments/refunds, posted various payments (cash & credit cards), assigned daily housekeeping duties, various other duties.

Accommodated guests seeking lodging, ran nightly reports, closed nightly shifts, started daily shift reports, prepared & setup breakfast daily.

Effectively assisted both corporate and residential clients through the debt repayment process by establishing payment schedules and advising on the appropriate strategies for successful resolution.• Communicated with clients by phone, mail and email in a respectful manner, successfully establishing repayment goals. • Arranged payments and deferments that led to a 90% success rate. • Accurately handled all client follow-up, record keeping, correspondence and reports.

Supported a large development company with approximately 75 staff and executive management by efficiently handling all phone and written communications.• Created and implemented a new packaging system for incoming and outgoing products resulting in a significant reduction in delivery time.• Served as liaison between contractors, vendors, and project managers.

Handled all aspects of public water usage and billing.• Scheduled customer meter-readings and generated client billings.• Created and maintained quarterly reports of outstanding fees and notified delinquent clientele.• Managed payments and reconciled nightly cash drawer with 100% accuracy.• Maintained minutes of Board Meetings for Board Secretary.

Handled a large volume of clientele calls and successfully resolved technical service issues.• Troubleshot and gave clear instructions on equipment usage resulting in restored service.• Dispatched service technicians when necessary and facilitated the exchange of faulty equipment.• Received and facilitated payments, reconciled nightly cash drawers, and created and maintained daily financial reports.

Checked in/out guestsTook walk-in & phone reservationsAssigned daily housekeeping duties to staffReconciled nightly bookkeeping reportTook payments;reconciled daily cash drawerScheduled & executed wake-up callsAssisted with area information for out of town visitors with directions & points of interest.Acted as management in the absence of manager.