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Deborah Repko is listed as Financial Customer Service Supervisor at Capital One, a company with 55043 employees, based in Chesapeake, Virginia, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Deborah Repko.
Deborah Repko previously worked as Call Center Floor Supervisor at Capital One and Customer Advocacy CAAT at Capital One.
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I am a financial Customer Service Specialist with 19+ years of experience providing customer service in multiple industries including a Fortune 500 financial company (Capital One) and retail. My experience includes training and coaching customer service staff, handling escalated customer complaints, and contributing to the improvement of processes and procedures. My background includes multiple performance awards, increasing levels of responsibility and international training. I am well known for process knowledge, accuracy, quality peer relations, and participating in high performing teams.
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Chesapeake, Virginia, United States
Coach and develop CRT associates to improve efficiency, productivity and effectiveness. Communicate with associates and managers to drive customer experience based on observations. Liaison between associates and managers to drive associate engagement and increase department morale. Monitor and score associate calls. Assist with escalated customer issues or.
Chesapeake, Virginia, United States
Improved productivity, efficiency, and effectiveness by providing consultation to associates with questions and interceding with customers to resolve complex issues. Served as a liaison between the associates and the managers to help improve the customer experience and neutralize customer complaints.Accomplishments include:*Q1 Roar Winner 2013*Q2 Roar.
Chesapeake, Virginia, United States
Assessed customers’ needs to provide expert service and advocate for the best solution to their problems. Minimized customer effort while problem solving. Became a trusted adviser to customers when solving simple and complex problems. Accomplishments include:*Selected for prestigious Council of Associate Committee League 2013 *Selected as one of eight for.
Chesapeake, Virginia, United States
Received orders via phone from customers. Entered orders into orders database. Determined the nature of call-in orders and handled product inquiries.
Virginia Beach, Virginia, United States
Provided call center services, taking orders via phone, entering orders into order’s database and handling customer inquiries.Accomplishments include:*Received customer service awards for quality, accuracy and increased customer renewals
Other employees you can reach at capitalone.com. View company contacts for 55043 employees →
James Fry
Colleague at Capital One
Nottinghamshire, England, United Kingdom, United Kingdom
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Rabia Telli
Colleague at Capital One
Arlington, Virginia, United States, United States
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Brian Zamora
Colleague at Capital One
United States, United States
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Steven Farmer
Colleague at Capital One
Williamsburg, Virginia, United States, United States
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Kim Meyer
Colleague at Capital One
Crooks, South Dakota, United States, United States
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Sallie Wright
Colleague at Capital One
Greater Richmond Region, United States
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Christina Crawley-Snyder
Colleague at Capital One
Manassas, Virginia, United States, United States
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Gordon Joyner
Colleague at Capital One
Douglassville, Pennsylvania, United States, United States
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Leland Osbourne
Colleague at Capital One
Fredericksburg, Virginia, United States, United States
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Anna Sorensen
Colleague at Capital One
Arlington, Virginia, United States, United States
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Deborah Repko works for Capital One.
Deborah Repko is listed as Financial Customer Service Supervisor at Capital One.
AeroLeads has found 1 work email signal at @capitalone.com for Deborah Repko at Capital One.
Deborah Repko is based in Chesapeake, Virginia, United States while working with Capital One.
Deborah Repko has worked for Capital One, Qvc, and Lillian Vernon.
Deborah Repko's colleagues at Capital One include James Fry, Rabia Telli, Brian Zamora, Steven Farmer, and Kim Meyer.
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