*Responsible for customer quality and regulatory inquiry support and processing, supporting the global Process Solutions product portfolio.*Interacting with Business, Commercial, IT, Operations, Supply Chain and other Q&R management, ensuring customer satisfaction by answering customer requests, or implementing workflows utilizing e-tools such as SAP, SFDC, and Outlook.*Creating and maintaining content for regulatory self-help database.

www.deborahrichard.com•Researched the process of creating jewelry from idea/concept through production•Designed and produced fine sterling silver and gold jewelry pieces•Co-created logo, product inserts, appealing website to sell product online

•Interacted with health care providers via phone/email in the support, troubleshooting, and follow up of a variety of rapid blood, plasma, serum and urine tests and analyzers such as:-Triage™ branded diagnostic products for the diagnosis and detection of cardiovascular disease, infectious disease, drugs of abuse and toxicology-The epoc® Blood Analysis System, the first cost-effective POC testing solution to leverage Smartcard Technology and wireless communication to provide caregivers with real-time, lab-quality blood gas, electrolyte, and metabolite results at the patient bedside.•Accurately documented complaints in Salesforce.com (CRM) and escalated complaints regarding potential MDRs on FDA approved product lines for further investigation

• Subcontractor for Cardinal Information Group, LLC. Member of a team which developed, tested, implemented and enhanced a custom LIS (Laboratory Information System) for our biotechnology client. Gathered user specifications and requirements, coordinating with developers to achieve end user goals, performed integrated testing to ensure clean system functionality (2013 - 2014)• Provided research data for client in the Sleep Disordered Breathing market (2013)

•Facilitated outstanding customer satisfaction through collaborative teamwork with laboratory, genetic counselors, medical directors, billing department, field operations•Provided exceptional sales support to nearly 30 business development managers•Successfully trained department, provided ongoing support for online customer system access

•Obtained Home Medical Device Retail Exemptee license required to sell prescription medical devices•Solely in charge of opening a satellite sales office•Executed business SOPs, organized, submitted vital city, state paperwork needed to open office•Achieved successful state inspection required for selling medical equipment•Developed specifications for, launched, maintained an Internet website presence for nationwide sales of sleep products•Purchased, managed product inventory•Expertly advised, provided outstanding service to patient customers in fulfillment of Durable Medical Equipment, DME, CPAP supply orders

•Managed daily operation of a Durable Medical Equipment Company•Advised, sold, educated patients on CPAP equipment and accessory supplies•Maintained, updated Internet website, kept abreast of new product offerings•Key contact for vendor relations•Generated sales of $400,000 with gross profits exceeding 40%

•Recommended, sold CPAP products to patients, provided education, ongoing support•Provided specifications for, maintained, updated Internet website•Provided exceptional customer service, grew customer database to over 2,000 patients

Client Solutions Manager•Developed, managed new department of Customer Solutions Representatives tasked with proactive support of our team of external sales managers in the outstanding care of our customers above and beyond tasks of separate Customer Service Department•Ensured satisfaction via new client on-boarding, introduction to company as primary internal contacts finding answers to all questions, requests, problems•Facilitated timely implementation of complex client service requests/testing changes/contact changes, communicated company wide action items•Department served as client's ears, eyes, voiceBusiness Analyst •Interfaced between laboratory, programming staff to ensure that laboratory software requirements were defined, programmed, tested, successfully implemented, maintained•Analyzed interface problems, performed trouble-shooting for 6 lab instrument typesLaboratory Systems Coordinator•Selected to a core team of employees tasked to co-develop software programs required to manage, automate high-throughput laboratory processes. Coordinated with internal company departments, contracted software programming staff to achieve goals•Researched, defined programming specifications to meet software and multiple instrument interface, hardware, requirements•Collaborated with programming staff to successfully develop laboratory modules•Developed a comprehensive testing plan for laboratory software processes•Drafted extensive, technical manual of laboratory processes, programs for end-users•Trained the trainers: laboratory leads, supervisors•Successfully implemented laboratory information system, 65 hr/wk•Employee Gold Award RecipientStaff, Lead Medical Technologist/Clinical Laboratory Scientist•Performed HIV testing, Western Blot confirmations, toxicology screens, cancer screens, blood chemistry testing, A1C testing•Olympus AU5000, BioRad Diamat maintenance, trouble-shooting•Lead Technologist, Chemistry

Staff Laboratory Technologist/ Clinical Laboratory Scientist - performing all general laboratory testing for a large physician group.

Medical Technologist/ Clinical Laboratory Scientist - Hematology•Performed all technologist functions in Hematology including routineHematology, coagulation studies, platelet studies, special Hematology•Assisted physicians with Bone Marrow Biopsy and Aspiration Procedures/slide staining•Assisted physicians with Fine Needle Biopsy/slide staining•Resource for maintenance, support of the Coulter S-Plus STKRMedical Technologist/ Clinical Laboratory Scientist – Blood Bank•Performed technologist functions in Blood Banking including phlebotomy, type andscreen/hold, type and cross, unexpected antibody identification, DAT testing, platelet pooling, FFP preparation, open heart surgery pump blood and routine packed blood washing, reconstitution of Factor 8, RhoGam preparation, rotation to the trauma center•Adjunct Clinical Instructor for Wichita State University, The College of Health RelatedProfessions