Deborah Ruff Email & Phone Number

Chicago, Illinois, United States

• Managed large client portfolios efficiently and effectively to improve client relationships.• Expanded and strengthened connections with vendors to better partner with and improve client benefits.• Effectively managed project milestones and communication across multiple projects. • Worked as a team-player together in a group-environment with broad backgrounds in individual team members.

Chicago, Illinois, United States

• Evaluated process efficiency opportunities that improve conversion, CSAT, and reduced customer service errors.• Acted as SME to provide support for multiple GDS systems including Apollo, Worldspan, and Amadeus.• Created E-Learning tools, managed enhancement requests, and provided training for various internal tools.• Offered support to corporate customers for questions on using the website, request for receipts, support on obtaining waivers from vendors for clients

Chicago, Illinois, United States

• Responsible for first level support for airlines content and distribution of their products by documenting test cases.• Identified functional problems with operational improvements for a cost saving of $5,000 with a YOY 38% reduction in retail loss results in savings of $227,028.• Implemented new carriers on the website adding increasing revenue of over $300,000.

• Managed and maintained contract implementation into ACT database for Supplier Service.• Directed ARC corrections and additions for commission and tour codes that resulted in cost savings of $580,000.• Decreased debit memo payments by 63% through in-depth analysis of marketing funds and zero commission tickets.

Rolling Meadows, Illinois, United States

• Proficient in Apollo GDS system and formats.• Secured reservations including air, car, hotels, rail and limousine service.• Gateway Trained, Member of Smart Team providing after hour assistance, and EET.• Dedicated to high profile clients; Heidrick and Struggles, Grant Thornton and Hospira.• Liaison between American Express and customer to handle and solve any customer.

Schaumburg, Illinois, United States

• Developed and supervised a high performance corporate travel team managing 20M in Air Travel.• Managed client’s profit on booking financials while providing guidance on client losses from corporate expenses.