Deborah Ruff Email & Phone Number

Chicago, Illinois, United States

• Managed large client portfolios efficiently and effectively to improve client relationships.
• Expanded and strengthened connections with vendors to better partner with and improve client benefits.
• Effectively managed project milestones and communication across multiple projects.
• Worked as a team-player together in a group-environment with broad backgrounds in individual team members.

Chicago, Illinois, United States

• Evaluated process efficiency opportunities that improve conversion, CSAT, and reduced customer service errors.
• Acted as SME to provide support for multiple GDS systems including Apollo, Worldspan, and Amadeus.
• Created E-Learning tools, managed enhancement requests, and provided training for various internal tools.
• Offered support to corporate customers for questions on using the website, request for receipts, support on obtaining waivers from vendors for clients

Chicago, Illinois, United States

• Responsible for first level support for airlines content and distribution of their products by documenting test cases.
• Identified functional problems with operational improvements for a cost saving of $5,000 with a YOY 38% reduction in retail loss results in savings of $227,028.
• Implemented new carriers on the website adding increasing revenue of over $300,000.

• Managed and maintained contract implementation into ACT database for Supplier Service.
• Directed ARC corrections and additions for commission and tour codes that resulted in cost savings of $580,000.
• Decreased debit memo payments by 63% through in-depth analysis of marketing funds and zero commission tickets.

Rolling Meadows, Illinois, United States

• Proficient in Apollo GDS system and formats.
• Secured reservations including air, car, hotels, rail and limousine service.
• Gateway Trained, Member of Smart Team providing after hour assistance, and EET.
• Dedicated to high profile clients; Heidrick and Struggles, Grant Thornton and Hospira.
• Liaison between American Express and customer to handle and solve any customer.

Schaumburg, Illinois, United States

• Developed and supervised a high performance corporate travel team managing 20M in Air Travel.
• Managed client’s profit on booking financials while providing guidance on client losses from corporate expenses.