Deborah S. Email & Phone Number

United States

Mt.Laurel New Jersey

Decision Analytics

Mt. Laurel, New Jersey

1900 Market Street, 4Th Floor

Independence Blue Cross/AmeriHealth Administrators, Philadelphia, PA 2015 - PresentLead Business Configuration Analyst, HealthEdgeExecute project leadership for Project Leap, coordinating effective updates for AHA platforms including upgrades for the Self-Fund, TPA, and Independence Administrator book of business operational models. Ensure timely project deliverables by deadline and within budgetary requirements, coordinating communication, scheduling, and project delivery. Provide continuous analyzation of internal business services, introducing strategic planning improvements for data configurations.Key Accomplishments: Facilitated leadership through the development of foundational system configurations, effectively supporting client, provider, utility, and environment stabilization.  Recruited and trained qualified teams, developing operational leadership skills throughout organizational levels, promoting career growth and project success. Developed application testing procedures for claims aligned with core product offerings and metric performance systems, ensuring quality assurance throughout client implementation.  Identified business solution strategies, introducing successful change management through process engineering configuration solutions leading to strategic and tactical action plans and team performance. Created code release protocols in support of information systems, and business testing applications, leading project schedules in alignment with operational objectives. Identified areas of improvement, implementing the use of SalesForce tickets leading to a reduction of open tickets from 150 for two clients to 100 for 75 clients throughout migrations to new platforms.

1901 Market Street, Philadelphia Pa 19103

Independence Blue Cross/Blue Core & Cranberry Migration, Philadelphia, PA 2013 - 2015Client Implementation; Lead Business Systems Analyst Implemented successful business analysis solutions for over 250 large group EDI clients transitioning to the Highmark platform for EDI member enrollment. Provided leadership throughout a 17-month transition leading to 98% client satisfaction based upon timely project deliverables. Managed all aspects of customer support through sales tracking and end user client training to ensure deliverables dates of migration per wave.Key Accomplishments: Effectively coordinated communications between all project parties including sales, vendors, Highmark, and clientele, ensuring project solutions based upon schedules. Secured information working closely with Highmark, learning EDI processes, and all reporting requirements, achieving client success with deployment platforms. Determined project planning steps, implementing internal business analysis in partnership with HMK, providing effective solutions for client system structures, developing user guides and front-end code leading to quality business support. Provided exceptional customer service, communicating project timeliness and milestone success, providing daily reports to the EVP and all key stakeholders, focusing on risk identification and project deliverable dates. Facilitated the automation of membership dual maintenance after the effective completion of the migration conversion loads. Developed and implemented mass membership updates for a diverse range of clientele leading to significant changes within process maintenance from the conversion snap shot date.

1901 Market Street, Philadelphia Pa 19103

Independence Blue Cross, Philadelphia, PA 2009 - 2013Lead Business Systems Analyst, e-commercePositioned internal business development efforts throughout the EDI Portal Customer User Interface Web application process, targeting operational goals by leading teams of cross-functional employees in the execution of diverse project services, including technical implementations, new business development, open enrollment, life events, and government mandates. Provided quality leadership and seamless transitions throughout operational and re-engineering projects within the EDI Portal leading to successful change management throughout business procedures.Key Accomplishments: Correctly identified project determinates, securing qualified team members in assisting in business solution efforts leading to project deliverables on time and under budget. Executed leadership throughout the EDI Portal production support process, coordinating the transformation of data and information services based upon organizational goals, developing the prototype that was utilized as a fully functional e-commerce system in support of over 150 large group EDI clientele. Led all testing and development plans prior to product deployment, leading information management throughout application and regression testing. Effectively developed client specifications based upon business analyzation processes, directing project schedules leading to business solutions and client satisfaction. Achieved the Presidential Award for exceptional client service during Open Enrollment.

3Rd And Chestnut Streets, Philadelphia Pa 19103

Managed implementation of projects, from inception to completion of open enrollment or acquisitions. ChoiceOne Benefits administrations system was used for Employer H&W benefit offerings and member self enrollment tool resulting in a variety of carrier, cobra, FSA, DCA and payroll EDI files, as the communication of member eligibility and or deductions required for employee contributions. Worked directly with employer HR managers handling confidential census data that was the driver for benefit offerings that varied between active, retirees, cobra or union vs. non-union, hourly vs. full-time.

Two Liberty Place, Philadelphia Pa 19103

o 1996 - 2000: Sr. Compensation, Financial Planning Analyst. Worked directly with HR Generalists, Divisional Client Groups, and Corporate Compensation to administer all elements of executive and all associates compensation. Worked with information systems on development and requirements of the CIGNA Compensation System. o Financial Planning included developing annual budget for HR operational and divisional expenses, including severance, relocation, training, diversity and university relations. Prepared monthly operating reports, mid-year assessments and year-end results.

o Real Estate Management – Provided financial support to management in the review, analysis and forecasting of trends affecting real estate and rent allocation for the division totaling over

Education record

Certification, Compensation