As a sociology background professional turned IT enthusiast, I bring strong analytical and problem-solving skills to the tech industry. My journey at Eagles Engineering Earth Services as a Customer Service Representative refined my innate problem-solving abilities and deepened my passion for technology. I successfully:- Resolved complex customer issues- Crafted compelling presentations- Contributed to training and development initiatives- Streamlined processes for enhanced efficiencyBuilding on this experience, I completed Digital Witch Community's comprehensive IT training program, mastering:Virtual AssistanceCustomer SupportTechnical SupportData EntryAirbnb ManagementAppointment Setting/SchedulingEmail Management/Email MarketingProject Management Tools (Asana, Zapier, Hubspot)Proficient in Airline Ticketing and Reservation systems, I'm now exploring workflow automation and other technologies. Committed to staying updated on industry trends and best practices, my goal is to deliver exceptional support and efficiency through technology, enhancing customer experiences and driving business success.Let's connect and explore how technology can transform industries.