• Study job specifications to determine appropriate construction methods.• Requisition supplies and materials to complete construction projects.• Schedule the project in logical steps and budget time required to meet deadlines.• Determine labor requirements and dispatch workers to construction sites.• Review projects to monitor compliance with building and safety codes, and other regulations.• Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.• Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.• Obtain all necessary permits and licenses.• Prepare and submit budget estimates and progress and cost tracking reports.

• Study job specifications to determine appropriate construction methods.• Requisition supplies and materials to complete construction projects.• Schedule the project in logical steps and budget time required to meet deadlines.• Determine labor requirements and dispatch workers to construction sites.• Review projects to monitor compliance with building and safety codes, and other regulations.• Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.• Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.• Obtain all necessary permits and licenses.• Prepare and submit budget estimates and progress and cost tracking reports.

1. Prepare and generate correspondence (letters, reports, proposals, etc.) for presentation2. Prepare agenda and minutes for Board of Trustees.3. Oversee and coordinate projects as assigned by supervisor.4. Assist in the preparation and/or updating of program statements for all Olive Crest programs. 5. Develop and implement organizational system for corporate tracking.6. Perform database entry and obtain reports in Fund Development systems7. Coordinate grant preparation, tracking and review of grant proposals for procurement of new funding sources.8. Maintain files as needed, including copies of all regional contracts and amendments9. Attend business-related functions as Olive Crest’s representative as requested.10. Create forms, invitations, flyers, etc. to be printed for in-house use.11. Maintain calendar of administrative appointments for Executive Director.12. Maintain Executive Director’s contacts in Outlook and other data bases as appropriate13. Maintain list of action item due dates for Executive Director 14. Handle coordination of all travel plans for Executive Director.15. Maintain integrity in connection with confidentiality of Olive Crest information.16. Assist with HR actions, development activities and general paperwork on behalf of Executive Director.

• Managed varying levels of operational supervision to ensure quality control and service to members.• Real Time monitoring of over 500 customer service agents.• Played instrumental role in meeting Service Level Goals. Balanced different queues by setting priorities adequately, shared call volume between 3 different Call Centers in Maryland, Colorado and California so that Service Levels would be simultaneously raised. Created spreadsheet reports to accurately record data to analyze trends.• Developed manual and training materials for the position, something that was nonexistent before.• Collaborated, influenced and drove for results through interactions with peers, staff and leaders. Initiated a cross-training management program to expose different practices, strategies and sharing the understanding of a common goal.• Motivated and inspired employees to be successful through constant and open communication. Developed a monthly schedule with 2 hour blocks of times for Team Managers to be able to meet with their staff 1:1 while achieving Statewide Service Level goals. Created a “shadowing program” where staff would be able to shadow management to understand how Operations manage queues, change priorities, measure Service Levels and support the Organization as a whole.• Allocated staff and resources for optimal outcome. Reviewed forecast call volume and anticipated positive and negative staffing. Because of my strong skill in research and data analysis, was able to save the company money by reducing staff during off peak intervals.• Through the improved forecasting strategies I implemented, our team was able to plan ahead of time the release of agent’s vacation, overtime, training, meetings, communication review and learning breaks.• Assisted in the opening of two Call Centers in Maryland and Colorado by training counterparts, coaching and advising of practices to mirror California’s Call Center practices.

• Monitored and Managed flight arrivals and departures.• Coordinated passengers flight planning and booking needs.• Assisted passengers with lost or damaged baggage.• Planned and implemented different strategies to maintain customer satisfaction.

Managed employees (waiters, busboys, chefs and kitchen helpers)Handled accounts payable and payrollOrganized and produced menu itemsManaged restaurant’s marketing and advertisement