Deborah Schuster Email & Phone Number

Aurora,Colorado

North Campus

Welcome Program Coordinator supporting Ortho Spine & Ortho Tumor Institutes,EMU & RETT Programs and Colorectal Program Responsible for coordinating a seamless experience for families facing their children’s illnesses for appointments, surgeries, local and international travel by not only meeting pt./family needs but anticipating them.•Serve as a consistent non-clinical team member•Partner with hospital staff including care teams, social workers, therapeutic child life specialists, multi language interpreters and chaplains to promote and enhance the patient/family experience•Responsible for managing operating costs of programs, maintaining and balancing restricted funds designated to supporting Welcome Program families•Collaborate with the Association of Volunteers to increase support to existing Programs•Cross trained to represent various areas of Children’s Hospital Colorado•Member of the Diversity & Inclusion Committee as their Co-Chairman responsible for promoting and communicating all D&I events and training

Admissions Dept.,

Functional Application Coordinator, Patient Access Department •Supported Epic Electronic Medial Record Information System users•Functioned in the roles of Analyst, Application Coordinator, Trainer and Documenter•Managed and tested ADT, Prelude, Admit, Discharge and Transfer processes•Reviewed processes to test and document enhancements, upgrades, system fixes, custom requirements and specifications•Assisted and directed the use of Epic applications in the user setting•Developed and managed training documentation, user support and quality control programs•Broad knowledge base of Epic application workflows •Responsible for understanding the day-to-day operations of ED, Admissions, Lab/Rad, Psych, Urgent Care, IV/Pre-Reg.•Developed collaborative relationships with other Epic Business Analysts & trainers within Ambulatory Services, ISD, CIS, Patient Financial Services, Patient Access, UPI, Lab, Radiology, clinical departments and Health Information Services•Achieved and maintained EPIC certifications in all applicable modules

Admissions Dept., Aurora, Co

•Provided Epic training for newly hired staff on a monthly or as needed basis for the departments of Patient Access which includes the ED, Admissions, IV/Pre-Reg, Lab/Radiology, Urgent Care, Psych, Case Management, One Call, Financial Counseling, and GI.•Obtained Certification in Epic’s Cadence, Prelude and ADT•Prepared training documentation•Managed EREX training calendar for Patient Access student enrollment•Performed testing on the Epic environments•Worked closely and respectfully with all other TCH patient Access Management team members to promote an environment that encouraged effective communication•For a 6-month period during 2006 I was given the responsibility of taking on the role of the Interim Patient Access Director and heavily involved in the day-to-day operations and management of four departments and their respective staff.•I was responsible for implementing the hospital’s Revenue Cycle initiative working closely with the Stockamp Consulting firm assisting them in reaching all their objectives

Aurora, Colorado

•Supported UPI Physicians Group and TCH Ambulatory Clinics•Provided insurance support, training, documentation management and denial case management.•Provided a leadership role in preparing for the Epic system updated to GUI•Obtained Epic Cadence Certification•Facilitated as the Cadence trainer for the hospital’s EMR Go-Live in September of 2003•Obtained Certification in RoboHelp technical training document creation and professionally presented training programs to end-users.•Published training booklets and on-line E-learning sites for students reference during and after training classes•Provided training to the large “view-only” audience within TCH as well as a few outside hospital affiliates•Involved in knowledge transfer process of the Epic ADT/Prelude application to prepare for the opportunity of becoming the lead Epic PAB Trainer for the Patient Access Dept.

The Children'S Hospital

•Provided department head leadership & direct administrative management for departments, programs and clinics•Provided full supervisory authority over staff including recruitment, disciplinary action, performance, evaluations, orientation and training•Responsible for ensuring staffing levels consistent with volume demand and budgeted objective of both departments•Responsible for the financial management of the budget including budget preparation and review; preparation of volume statistics; analysis of department billing procedures and practices and coordination with professional billing services•Supervised the direct day-to-day clinic operations•Maintained department policy and procedure manuals; ensuring department’s compliance and readiness for JCAHO•Represented the department as the key contact for patient/family satisfaction survey process and action plans•Designed, implemented and evaluated department quality performance initiatives•Responsible for planning and project management to include; information systems planning, implementation, upgrading and evaluating the design of department’s space.•Participated in the planning of the ENT and Eye Clinic expansion and consolidation•Involved in helping set the standard for the testing, training and management of the new EPIC Clinic Registration/Scheduling system•Instrumental in managing from start to finish the re-location of the Eye Clinic within the hospital and also the consolidation and renovation of the ENT Clinic •Participated in extensive Quality Initiative Benchmarking efforts