Position includes various duties: I was transferred to the Sheraton with emphasis on improving GEI scores and employee morale. Daily meetings to ensure the “BEST” customer service is provided to our guests. Interviewing, hiring and providing training for new employees. Learned the REX / HotSos system to track the housekeepers productivity and cleanliness scores, processing payroll, ordering all supplies & chemicals for the department. Working closely with the maintenance department to ensure the preventive maintenance program is being performed. Cost control /price comparsion meetings with vendors. Interviewing, hiring and ensure the ABC’s of housekeeping training program is being performed daily. Daily inspections up to 25 guestrooms. Managing and preparing schedules 7 managers and 75 employees

Position includes various duties: Interviewing, hiring of new employees and ensuring the Sparkle training programs is being performed daily. Conducting monthly linen / terry inventories to ensure proper par levels, preparing weekly schedules, ordering all supplies and chemicals are in line with the budget. Daily department meetings with the staff to ensure proper guests services, inspecting up to 25 guestrooms. Quarterly meetings with vendors to control cost and perform cost comparisons. JRK the management company for both hotels transferred to the Sheraton Hotel to assist in improving the housekeeping cleanliness scores. staffing levels and department moral.

The management company transferred me to the Fairfield Inn & Suites as General Manager. There I prepared the weekly and monthly Executive Summary reports to the owners. I was trained to read the P & L, to prepare budgets and forecast, weekly reviewing the Star Report with consideration of raising or lowering rates to stay in line with the Comp Set. Under my leadership within my first 90 days the hotel had a 30% increase in Guest Satisfaction scores and the Team Member survey excelled from 15% satisfied employees to 98.9 % satisfied. Departmental training was re-implemented giving the staff the stability, the tools, the confidence they needed to provide the best customer service. The overseeing of the maintenance department with emphasis on in-room repairs. Under my leadership we received the highest Quality Inspection in the past 8 years with a score of 92.7%. Daily walk thru of all departments to ensure policies & procedures are being followed, ensuring “BEST” customer service is being provided to our guests and to assist the staff; if and when needed.

Position includes various assignments: Position includes various assignments: Managing the restaurant, ordering all Food & Beverage for the hotel. I’m Food Safe Serve and ABC card certified. I prepared all departments weekly & bi-weekly payroll, ordered all supplies for the hotel. Random inspection of guest rooms. Prepares monthly assessment & process on line reports. Human Resources trained, interviewing & hiring of new employees, created training manuals. Daily walk thru in all departments to assist in day to day operations. Focused on policy, procedures, teamwork and standards and most of all guest satisfaction. Prepared contracts for F & B functions, meetings & room set-ups. Responsible for interviewing, hiring and setting training schedules for all new employees. Conducts quarterly linen / terry inventories. Prepare monthly profit & lost statements. Prepare weekly schedules; order all departmental supplies, daily inspection of up to 25 guestrooms, and incompliance with hotel brand standards. Maintaining proper documentation for QA inspections. Conduct daily pre-shift & monthly department meetings. Controlled cost / price comparisons every 6 months.