Oversaw all facets of service delivery to clients with a continual focus on process improvement, customer service, and improving the employee and client experience. Key contributor in efforts to differentiate and innovate services provided. Ensured that all documentation, charting, and provision of services were compliant with state regulations, CHAP Accreditation requirements, and Company standards. Facilitated collaboration between sales team, operational and clinical staff, and recruitment team to promote effective onboarding and staffing for clients requiring skilled nursing services and custodial care. Supervised and mentored office team to promote optimal performance and employee satisfaction. Communicated with clients and families to resolve issues and ensured that expectations were being met. Analyzed financial data and participated in strategic business development initiatives.

Plan, organize, direct and evaluate administrative and financial operations to ensure the provision of appropriate care and services. Build and mentor a team of office staff including Recruiter, Client Services Coordinators, and Clinical Supervisors and ensure productivity and compliance with agency policies and procedures. Direct the implementation of service goals and standards to ensure the delivery of safe and effective home health care services to clients and families. Develop and facilitate relationships with clients/families as well as referral sources such as insurance companies, hospital social workers, physician offices, and various medical and health care entities. Oversee the recruitment of qualified field staff to service current and prospective clients with outstanding care while increasing revenue and market share within Hudson County. Work closely with corporate officers and other agency personnel to meet and exceed goals and objectives.

I love what I do! 10+ years coordinating and managing home health care services for pediatric, adult, and geriatric clients. Currently responsible for management of pediatric service office operations and functions, including all client services and employee matters. Monitor the quality and appropriateness of all services provided by office and field staff to ensure compliance and client satisfaction. Strategically plan and budget, oversee marketing and recruiting efforts, and ensure staff education, training, and evaluations. Maintain appropriate staffing and provide excellent customer service. Interact with various referral sources including local and state programs, and educational institutions, to foster relationships and community involvement. Uphold Bayada’s core values of Compassion, Excellence, and Reliability.

Integral member of the team charged with starting a healthcare service firm, obtaining The Joint Commission Accreditation, and maintaining NJ licensure and TJC standards of excellence. Director of five (5) office locations. Responsibilities: Build and manage the client base, recruitment and HR, and corporate compliance. Track and adhere to financial plan and agency goals. Design and implement marketing efforts and community outreach programs. Create and implement Emergency Management and HR policies and procedures.Coordinate insurance contract negotiations, and oversee insurance authorization process from intake through billing. Initial client contact and liaison directly responsible for determining facility staffing and individual client needs, and making sure those are exceeded. Responsible for managing the process of acquiring new client referrals, coordinating healthcare professionals for clients, overseeing office management functions, and facilitating recruiting efforts and the new hire onboarding process. Mentor and supervise Recruiter, Billing Manager, Client Services Associates, Administrative Staff, and Interns.Manage a fast-paced, team-oriented environment utilizing exceptional communication and organizational skills, as well as handle a large volume of inquiries from referral sources, clients, and healthcare professionals in a timely manner.

Coordinated home health care services for pediatric clientele. Responsibilities: Receiving and processing requests for home care services, recruiting and supervising field employees, scheduling and ongoing administrative case management, liaison between clients’ families and healthcare advocates, school districts, and various community resources. Maintained a caseload of 20+ pediatric clients with weekly billing in excess of $65K.