Deborah Shimkonis Nowicki Email and Phone Number

Grand opening of the new store in Manchester, NH. In November 2019 I was awarded “Defender of the Month” Loss Prevention, Award for Most Engaging with our Athletes, Award for Most Outstanding Surveys & awarded a number of “High Five” monetary recognition's from Senior Management for various roles! Selected by Senior Management as the Store Ambassador!

-Letter of Recognition received by Management for Exceptional Customer Service in the Market Kitchen, whereby I was recognized for making customers feel like family!-Responsible for all aspects of service, cooking, training, stocking, ET all in a "team driven environment" who has broken store records for the Market Basket Stores!

Recognized by Senior Management-awarded “ Employee of the Month” in November 2018, trained employees at a number of BJ locations, comply & enforce all Laws & Regulations, completed extensive Operations training & certification testing, Departments: Member Services, Deli/Meat, Freezer/Dairy, Produce, Bakery, Seafood, Electronics, Recovery, Inventory, Receiving, On-Line Orders, Merchandise Stocking & Returns and Gas Station. Effective leader and mentor in my many roles, streamline processes and creative problem solver.

MEMBER SERVICE REPRESENTATIVE, (DCU) MLO#1497552Provide CUSTOMER SERVICE EXCELLENCE...PHENOMENAL CROSS SELL... including but not limited to:utilization of numerous software programs, open new memberships-personal & business, loan originator-mortgage, home equity, auto, personal, visa and refinancing, review credit reports, debt consolidation and make loan recommendations and decisions, handle fraud disputes, replace and block plastic cards, promote new business at events, make referrals for Realty, Home Equity, Financial, Balance-credit builder, assist members with all baking needs and questions.

Valuable-Rate and Reviews by DCU Members!

JCPENNEY in March 2016 and to date, has undergone numerous store closings/thousands laid off!• Recognition's in January 2016: Exceeded 2015’s- Sales Growth, Credit Applications & Customer Satisfaction Surveys. I was the Sephora contest winner for driving marketing, resulting in 125+ new customers • Recipient of numerous Customer Service Recognition Awards, Driving Sales/Highly Satisfied Customer Surveys• Supports store talent strategy by recruiting and training associates on Company programs-150+associates • Ensures the right talent is scheduled at the right time to create an “exceptional customer service experience”• Leads jcp.com initiatives in order to drive sales and service growth• Drive the growth of Customer Loyalty and ICAPS-Instant Credit Applications…Meeting & Exceeding goals• Leader On Duty-(LOD) problem resolution of customer and associates issues and challenges, resulting in a highly satisfied valued customer and enhanced development of associates empowerment• Handle Compliance of all types: Human Resource Law, OSHA, Human Rights, etc.• Coach/Review associates to resolve issues and develop their growth • Complete office functions that support the store, with the challenges of limited resources and manpower coupled with intense time sensitivity• Liaison with Loss Prevention Team- training, safety, shrinkage, reporting

Assistant Store Manager: Reason I left-Chicos announced they are closing over 350 stores• Manage staff and all aspects of Regional Store Operations• Provide Most Amazing Personal Customer Service to an “Elite” clientele• Style Expert