Deborah Spence-Cummings Email & Phone Number

Chicago, Il, Us

Cupertino, California, Us

Report to Snr. Director. AI/ML Operations, leading Business & Capacity Planning, Program Office, Quality, Learning & Development (L&D) functions. Chartered to deliver superior budget forecasting, training, high quality annotations to enable effective Machine Learning Models.

Eindhoven, North Brabant, Nl

Reports to HERE’s Chief Product Officer (CPO), leading Portfolio Management, Product Operations, Innovation & Program Management to drive consistent governance, product management processes and optimized portfolio investment priorities.• Developed governance model, KPI management and tracking for 2021 Strategic Plan.• Implemented multi-pronged initiative to improve Product Lifecycle Management adoption and complete automated connection between Sales Insights, Product roadmap and development priorities for 1Bn+ Euro portfolio.

Eindhoven, North Brabant, Nl

Reported to HERE’s Chief Customer Officer (CCO), leading sales operations for 500-person sales org including 150 direct sellers. Led team of 16 direct reports in US, Europe, and India.• Led business transformation initiative to increase quota-carrying headcount by 15% to drive 20% revenue growth within 2 years, contributing 150-200M Euro to the top line, while retaining constant OpEx of €100M Euro.• Developed governance model, KPI management, tracking & analysis to achieve non-automotive pipeline growth (14.5%), forecasting accuracy (within 5%) and 44% growth (2018 to 2019) in Bookings of €1.7Bn Euro.• Implemented new sales compensation process, system, policies, & plan structure to drive 10% revenue increase for direct sellers and 200+ indirect support personnel. Decreased compensation time to resolution from 10 days to within 3 days.• Launched account segmentation & coverage model for regional sales teams, totaling > €950M weighted revenue potential.• Drove 93% on-time, on-scope Salesforce.com requirements implementation with increased stakeholder satisfaction. Optimized sales system support for improved requirements intake & Configure/Price/Quote (CPQ) implementation.

Eindhoven, North Brabant, Nl

Reported to SVP, Americas Customer Organization. Led business strategy development, bid support for 100 FTEs.• Led governance and KPI development to ensure sales pipeline visibility to achieve 440+M Euro Revenue Target.• Instituted new customer support operations function and improvements including streamlining processes that enabled on-time, high quality bid support responses across 5 industry segments from 3 industry focus areas • Automated RFP visibility within Salesforce.com to align proposal demand with bid support capacity. • Supporting Chief Customer Officer in interim capacity to improve and enable governance model for improved pipeline, forecast and initiatives visibility with team of 11 direct/indirect reports.

Eindhoven, North Brabant, Nl

Reported to SVP, Core Map Group (CMG). Devised CMG Quality strategy & implementation for 4500+ FTE Organization (200M Euro OpEx). Manages team of 50 reports in U.S; India, Netherlands. • Led transition from ISO9001:2008 to ISO 9001:2015 with 0 major audit non-conformances.• Ensure consistent robust root cause analyses & recurrence reduction to minimize customer issues resulting in 4-year low in product reship and delay rates at <0.8% total shipments.• Expanded Lean Six Sigma transformation to drive €2.5M Euro financial impact plus 32% COQ reduction.• Formulated cross-functional employee engagement initiative, as leadership sponsor to drive improved communications, skill gap closure of >70% & reward/recognition of ~10% of employee base.

Eindhoven, North Brabant, Nl

Reported to VP, Global Production Operations. Planned Operations strategy, capacity & change management for 9 production centers impacting ~2800 personnel with 35M Euro OpEx. Led 20 reports in US, Mexico, Netherlands, India.•Devised capacity strategy utilizing decision models to optimize new process/tool deployment, capacity levels, maintaining >98% on-time delivery, exceeding Lean targets (>0.6M Euro or 3-5% of OpEx 2013-2015). •Defined & drove change management programs to implement, execute operations efficiencies reducing OpEx requirement by ~20%, 2012-2014. Led analysts in developing decision model for capacity and cost impact.• Developed, implemented scorecard process, governance to measure production performance: cost, delivery, productivity, quality and personnel development goals. Improvements included retention of OpEx within 3% of plan, 12% coding production speed increase and >98% project delivery on scope/on-time/on quality.

Reported to VP, Quality. Responsible for expansion and maintenance of company certifications for ISO 9001 and TS16949. Managed team of 16 direct reports located in U.S., Italy, Netherlands, India and Korea.• Formulated quality strategies and led implementation with NAVTEQ internal groups, divisions, including product lifecycle development (100% deployment) and Product reshipment reduction (>25% reduction 2008-2009).• Achieved ISO certification expansion of field, production and sales sites. Doubled site certification expansion year over year with improved sampling strategy and resource planning.• Developed and deployed corporate customer satisfaction survey to over 3300 customers. Managed improvement strategy planning with customer-facing organizations based on customer feedback.

Master Of Science, Materials Science And Engineering

Master Of Business Administration, Finance, Management & Strategy, Organizational Behavior

Bachelor Of Science, Materials Science And Engineering