Deborah Stroud

Deborah Stroud Email and Phone Number

Strategic Customer Success Executive | Software & Digital Platforms @Microsoft @ Microsoft
Redmond, WA
Deborah Stroud's Location
Fremont, California, United States, United States
Deborah Stroud's Contact Details
About Deborah Stroud

Collaborating with and supporting clients in designing, developing, and implementing custom software solutions in what I do best. As a Customer Success Manager with 13+ years of career experience, I have cultivated a reputation as an optimizer of customer success and exemplary service. I pride myself on my ability to identify, lead, and deliver targeted solutions that result in impressive customer loyalty metrics and generate significant revenue.

Deborah Stroud's Current Company Details
Microsoft

Microsoft

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Strategic Customer Success Executive | Software & Digital Platforms @Microsoft
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Deborah Stroud Work Experience Details
  • Microsoft
    Strategic Customer Success Executive
    Microsoft Jun 2022 - Present
    Redmond, Washington, Us
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  • Dynatrace
    Strategic Customer Success Manager
    Dynatrace Oct 2019 - Oct 2022
    Waltham, Ma, Us
    I was hired as a Customer Success Manger for Dynatrace and challenged to accelerate our customer’s adoption of the company’s SaaS/managed product portfolio, collaborating on technical enablement, usage training, and project planning. I partner with cross-functional team members to preserve and grow subscription renewals by driving adoption using a customer engagement lifecycle model.
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  • Aruba, A Hewlett Packard Enterprise Company
    Customer Success Manager
    Aruba, A Hewlett Packard Enterprise Company Jan 2019 - May 2019
    San Jose, California, Us
    With Aruba, I was a key contributor in creating the customer success organization and corresponding culture for the Aruba Central SaaS product, utilizing Salesforce, SAP, Strikedeck, SharePoint, and DropBox.
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  • Intermedia
    Senior Account Manager, Customer Success
    Intermedia Dec 2014 - Jan 2019
    Sunnyvale, California, Us
    With Intermedia I worked closely with our Strategic Enterprise Accounts (SaaS Cloud Services), building strong relationships and serving as a catalyst for mutual successes. I served as the key interface, advisor, and liaison between the customer and internal teams, including Legal, R&D, Solution Engineering, and Support. Additionally, as a senior leader, I created and introduced customer success best practices to the Account Management team.
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  • Teletrac
    Strategic Account Manager
    Teletrac May 2012 - Aug 2014
    Northbrook, Illinois, Us
    I was hired based on my proven track record with Strategic and Enterprise Accounts (SaaS application) and leadership in the customer life cycle. I served as a strategic advocate for enterprise customers and was a catalyst in meeting and exceeding service expectations. I supported the customers’ post sales journey, from implementation through renewal, including training, product demos, project management and account reviews. To be successful I utilized industry best practices, demonstrated value techniques, and customer support strategies to build strong partnerships and customer relationships.
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  • Trimble Navigation
    Customer Account Operations Manager
    Trimble Navigation Feb 2007 - Nov 2011
    Westminster, Co, Us
    With Trimble Navigations, I partnered with our Strategic and Enterprise Accounts on SaaS applications, working closely with teams throughout the entire customer life cycle, supporting ROI and promoting loyalty. I analyzed customer requirements, both business and technical, and aligned requirements and products to provide targeted solutions.
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Deborah Stroud Skills

Leadership Solution Selling Sdlc Virtual Teams Salesforce.com B2b Customer Success Account Management Customer Retention Software As A Service Sales Operations Customer Satisfaction Troubleshooting Telecommunications Customer Loyalty Management Business Analysis Negotiation Vendor Management Team Leadership Process Improvement Erp Customer Relationship Management Microsoft Office Operations Management Program Management Customer Lifecycle Management Business Process Cross Functional Team Leadership Change Management Product Management Customer Service Ms Project Enterprise Software Sla Contract Negotiation Gaap Business Process Improvement Saas Management Project Management Optimization Problem Solving Test Management Cloud Computing Integration Crm Process Optimization

Deborah Stroud Education Details

  • California State University, Northridge
    California State University, Northridge
    Ba
  • Deanza
    Deanza
  • Cubberley High School
    Cubberley High School

Frequently Asked Questions about Deborah Stroud

What company does Deborah Stroud work for?

Deborah Stroud works for Microsoft

What is Deborah Stroud's role at the current company?

Deborah Stroud's current role is Strategic Customer Success Executive | Software & Digital Platforms @Microsoft.

What is Deborah Stroud's email address?

Deborah Stroud's email address is de****@****ail.com

What is Deborah Stroud's direct phone number?

Deborah Stroud's direct phone number is +191622*****

What schools did Deborah Stroud attend?

Deborah Stroud attended California State University, Northridge, Deanza, Cubberley High School.

What are some of Deborah Stroud's interests?

Deborah Stroud has interest in Horses, Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, Food, Home Decoration.

What skills is Deborah Stroud known for?

Deborah Stroud has skills like Leadership, Solution Selling, Sdlc, Virtual Teams, Salesforce.com, B2b, Customer Success, Account Management, Customer Retention, Software As A Service, Sales Operations, Customer Satisfaction.

Who are Deborah Stroud's colleagues?

Deborah Stroud's colleagues are Timothy H Chung, Rekha Reddy, Paulina Madruñero, Jeffery Mei, Hang Nong, J Sawyer, Jennifer Scott.

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