Deborah Sullivan Email & Phone Number

Cincinnati, Ohio, Us

Responsible for the successful implementation and onboarding of new S&S clients from kick off phase through the completion of implementation Manages and oversees all implementation tasks needs for new clients Establishes timeline of implementation including project planning, scheduling, vendor involvement and internal resources needed Creates and maintains a standardized process to follow through completion of implementation while working with Sales Leadership, Account Management and external vendors • Monitors newly implemented clients for the first 30 days following their effective date to ensure all systems, processes and service level agreements are being met

Delivery of project management, implementation, training and support to:Quest Diagnostics - EMR/HL7 Interface Analyst Provides overall project leadership for hospital and Physician client interfaces and conversions. Educates and informs Physicians on the benefits/limitations of their EMR/LIS-Interface. Designs and oversees interface implementation project planNorthwell Health - New Hyde Park, NY Trained/supported newly acquired Behavioral Health Providers in the rollout of propriety Care Management Tool Managed the implementation project of Document Management tool to 21 Care Management agencies from pre-implementation to deployment Acted as liaison to Health Home Serving Children and internal Northwell management Redesigned/authored training documentation for Care tool users, MAPP applications and Downtime procedure manualsOrtho Arizona, Scottsdale, AZ | Wayne Memorial Hospital, Honesdale, PA Analyzed operations and workflow structure to ensure maximum proficiency and successful migration of GE CPS12 EHR Collect and direct all due diligence; training to Providers and clinicians; Management of technical implementation efforts including interfaces and conversions Customization and build of GE Centricity forms, content development, user preferences and configurationMedstar Health - Columbia, MD Monitored and resolved Link Logic errors in GE and maintained general understanding of HL7 interfaces and completed tickets for EHR-related technical issues while adhering to the customer’s Service Level Agreement Demo Telemedicine to prospective Providers/clients

Marlton, New Jersey, Us

Responsible for implementation plan and workflow development of Centricity EHR for new Care Centers  Directed implementation of GE Centricity EHR: Workflow development; Training for Providers/staff, Go live support Trained/configured additional interface products such as: Dragon Clinically Speaking, Surescripts, Link Logic, Document Management Indexing Client Optimization consults with Providers to develop and recommend new processes to support and increase use of EHR and improve the quality of health care delivery and population health outcomes Initiate Mock Go Live for several Care Centers to ensure smooth results for a successful go live Practice Management application training and evaluation of front desk operations

New York, Ny, Us

Conducted training classes for EPIC Inpatient ClinDoc and EPIC CPOE and administered go live support for: Hackensack Medical Center, Cooper University Health Center, Mt. Sinai Hospital and Orange Regional Medical Center Successfully delivered direct end-user training/elbow support services to patient care teams in hospital settings to facilitate the introduction, acceptance, integration, and effective use of EPIC software Improved comprehensive training guidelines and procedures to streamline and standardize processes Effectively managed Command Center for support operations

Dayton, Oh, Us

Delivered a full range of software application on-site training to automotive dealerships including Accounting, Payroll, Finance and Sales, to name but a few; spearheaded development and delivery of customized training programs that enhanced client’s awareness of various software solutions; conducted status and close-out meetings with dealership management to ensure goals and expectations were met Fostered achievement of learning outcomes through management of training programs and services. Identified technical training needs and ensured effective training and development of Accounting, Sales and Finance staff.

Roseland, New Jersey, Us