Deborah Vera Email and Phone Number

- Lead analytic and program integrity accounts for four States, combined portfolio ~ USD$14M contract value- Actively manage client relationship to ensure client satisfaction- Own the accounts P&L as well as all forecasting and management- Serve as contract management expert for account teams; actively pursue revenue generating/value-add client change requests- Lead the Centers for Medicare and Medicaid Services certification teams for two State accounts- Establish Project Management Office; lead PMO processes and procedures including change management, risk/issue/action item management, project schedule, deliverable management- Named contract role for State business intelligence data warehouse implementation, USD$86M contract value- Manage both direct reports and matrixed resources- Successfully manage contract deliverables life cycle (from creation to client signoff), including those with revenue payments- Mentor project managers and other team members aspiring to be project managers- Actively plan, communicate, and collaborate with stakeholders and key decision makers

- Successfully established an ITIL-based configuration management program to fulfill FedRAMP accreditation requirements- Key member of leadership team that attained FedRAMP Provisional Authority to Operate - Managed all cloud hardware, software, and professional services procurements from requirements definition to fulfillment- Site Property Manager responsible for all assets at 2 geographically disbursed data centers. Successfully completed first GDIT corporate required annual inventories at both facilities since each location’s inception- Led weekly Health and Civilian Services Division program Change Advisory Board to communicate changes affecting the OMNI Cloud tenants- Established and maintain solid relationships with vendors to ensure timely responses to issues and time-sensitive queries - Briefed senior executive management with weekly cloud tenant capacity reports to communicate changes in program

- Client focal and account lead in 4 key business areas- Conduct monthly briefings with client leadership teams on various service aspects- Manage the financials for the midrange environment including monthly forecasts and invoices- Lead new business opportunities from inception to signing

- Key focal for the IT Directors at 5 state agencies- Increased communication between IT Directors and IBM, and across IBM competencies to provide seamless service delivery, which resulted in improvement of monthly agency client satisfaction ratings- Established and achieved set/met objectives with IT Directors to resolve outstanding agency issues- Drove new business by understanding the agencies’ missions and IT environments- Successfully established positive client relationships in a challenging environment

- Successfully led Annual Physical Inventory Reconciliation effort for 28 State Agencies. It was the first time since contract inception that the physical inventory was successfully reconciled. Scope was over 8,000 assets across 1,000 sites.- Established client relationships in a challenging climate. Ability to team with the clients was paramount for success.

- Primary client liaison working as the integrator for the consolidation effort at the State’s Health Agencies. Health Agencies are complex with numerous applications and represent the majority of the in-scope servers. - Actively managed the program’s 1,600 contractual deliverables, many with significant financial penalties and/or revenue attached. Successfully delivered and closed over 900 contractual deliverables with 2009 deliverables revenue of USD$17 million.- Developed and led the Consolidation program’s finance management, specifically the Agencies’ price estimates for their legacy and transformed environments to facilitate the State’s budgeting process

- Key player in the highly complex transformation effort of consolidating 28 individual state agencies into two data centers. Consolidation program consists of Mainframe, Server, Print, Mail, and Data Center Construction with business partners- Provided program finance management including cost case analysis, project planning and actual spending oversight for labor, travel, hardware, and software- Led program focus on issues management, project schedules, status reports, project definition report development, risk management, and project change requests

- Managed the third delivery of Small/Medium Business’ new strategic measurements and reporting tool, IMPACT- Led the integration activities between the teams who had input into the measurements and reporting process- Led highly visible Exchange and Active Directory Upgrade, Migration, and Deployment projects that was paramount to the client’s daily revenue generating entities, including news print and broadcast television- Successfully navigated an already challenging timeline further complicated by budget constraints, procurement issues, and numerous key dependencies on other transition team

- Managed Request for Service (RFS) project portfolio worth USD$11 million- Managed 10 RFS project managers to make sure they followed proper project management methodologies, and delivered the specified project scope on time and within budget - Worked directly with the Project Office, Delivery Project Executive, and Service Delivery Managers and apprised this audience of active projects, schedule progress, financial status (labor and non-labor), and client satisfaction- Forecasted and obtained the required resource staffing to successfully complete the projects, including global resources, matrix resources, and vendors

- Recognized for continued excellence on all challenging assignments with high level management focus- Led and coordinated global transitions encompassing clients in Europe, Latin America, Asia Pacific, and Australia - Responsible for overall project management including financial management, issues management, project schedules, status reports, project definition reports, risk management, exit criteria, contractual deliverables, and project change requests- Managed and communicated with all key stakeholders including IBM and client counterparts on transition milestones, critical path, and resource analysis

- Core team member on high profile multi-million dollar consulting engagements for Commercial and Government contracts- Developed unique client solutions to business continuity employing the Issue-based and Business Continuity and Recovery consulting methodologies- Continually selected for non-traditional engagements where creativity, flexibility, and adaptability were essential to solving the client’s problem- Key Clients: First Union Bank, Gateway Computers, AirTouch Cellular, Hacienda Department of Treasury Puerto Rico, Hallmark, State of Iowa Workforce Development, INSpire Insurance