Deborah Ware Email and Phone Number

-Review patient medical records.-Assess patient insurance eligibility and authorization criteria for physician ordered radiology studies.-Obtain necessary prior authorizations. -Coordinate peer-to-peer reviews with medical assistants and physicians when needed.-Complete patient registration and scheduling for authorized studies.-Provide support to physicians and staff.

-Serve as initial contact and provider of information regarding physician referral, product line, seminar programs and patient scheduling to hospital personnel, physician offices, their staff and potential patients.

- Handle domestic violence and sexual assault hotline calls on multi-line phone. *Provide crisis counseling when needed. *Assist caller with safety planning.- Assess needs and provide appropriate referrals to community agencies using superior problem-solving skills.- Facilitate residential group meeting in the domestic violence safe house with sensitivity to various cultures and religions. *Meeting topics: Cooking Matters and Financial Empowerment.- Ensure resident safety within the safe house.- Respond to calls from police departments and/or SANE hospitals to advocate for domestic violence victims and sexual assault victims.- Completed state-mandated training on crisis intervention and victim advocacy. *40 hours: Domestic Violence *40 hours: Sexual Assault- Completed Financial Empowerment training as presented by Allstate

- Under supervision of RD, completed nutrition assessments on newly admitted patients and follow-up nutrition assessments for long-term residents. This includes calculation of caloric, fluid and protein needs based on the patient's BMI, age, physical condition and medical condition. - Ensured that requirements for payment from third-party payers were met.- Coordinated patient care with doctors, nurses, speech therapists, and physical therapists.- Provided patients/residents with appropriate nutrition education. - Formulated nutrition care plans under supervision of registered dietitian.- Completed Medicare MDS assessments.

June 2014 - August 2014 "Summer Feeding Program" - Worked with other dietetic students to oversee volunteers who prepared up to 1800 breakfast, lunch and snack packs per day while adhering to ServSafe food safety guidelines. - Lead Volunteer was also responsible for getting all meals ready for delivery.- Worked with program coordinators to improve flow of daily duties.February 2014 - May 2014 "Healthy Living Initiative" - Worked with many aspects of this program including:* Teaching nutrition classes and cooking classes* Recipe testing and modification* Data entry of information provided by participant surveys

Responsible for delivering patient meals in a timely fashion while adhering to medical diet orders.Assisted with various kitchen duties.

- Under the supervision of MSW, assessed newly admitted patients to evaluate their home/social situation along with any potential needs at discharge. - Identified patient needs and provided appropriate resources of referrals to community agencies.- Ensured that insurance requirements were met for third-party payment.- Participated in daily medical rounds to assist in coordination of patient care.- Coordinated patient care with doctors and therapists.

- Served as patient advocate: assessed patient needs; identified appropriate community agencies and patient-assistance programs; acted as liaison between patient and agencies/ programs; assisted with application process; provided patient financial counseling; etc.- Obtained preauthorization for all treatments/chemotherapy.- Worked diligently with third-party utilization review departments to procure claim payment.- Handled escalated complex billing cases using superior customer service and investigational skills.- Worked closely with outside pharmacies to ensure timely receipt of patient medications.- Supervised front desk staff to ensure accurate completion of insurance verifications.- Assisted practice administrator with payroll records. - Maintained effective working relationships with physicians, nurses, and office staff.- Position required extensive knowledge of medical terminology, coding, and third-party payers along with consistent professional attitude and strong computer skills.

- Assisted Senior Vice President of Marketing with various tasks including letter transcription, travel planning, maintenance of data spreadsheets, assembly of press packets, scheduling, etc.- Maintained attendance/payroll records.- Provided switchboard coverage for front desk as needed.

- Assisted clients with healthcare claim evaluation through telephone conference.- Discussed benefit determination process and patient responsibility.- Worked extensively with Medicare recipients and chemotherapy patients in addition to executive clients due to proven professional manner.- Responsible for de-escalation of irate callers and resolution of sensitive matters.- Assisted in customizing computerized documentation systems and training on its use; wrote many internal memos related to ongoing procedure changes and training.