Mecklenburg County / Jobspring Partners CharlotteSenior Business Analyst• Conducts Joint Application Design sessions with Mecklenburg County staff.• Creates business and cross functional process flows to support business requirement development.• Creates detailed business requirement documentation to describe the business requirements needed to support the business need.• Participates in multi-level document reviews to ensure that the design documentation meets industry standards.• Participates in business process mapping to determine process improvements to support the Human Resources onboarding efforts. • Supporting the implementation of Cornerstone Applicant Tracking System.• Created business requirements documents to support the Request for Proposal process to secure a new Applicant Tracking System for Mecklenburg County.• Created business requirements documents to support the Request for Proposal process to secure a new Employment Screening Solution for Mecklenburg County.

• Conduct Joint Application Design sessions with State of Michigan staff to collect business requirements necessary to develop and enhance the existing Child Support system. • Collaborate with State of Michigan staff to develop Business Objects reports to provide information to assist Michigan staff in making key business decisions.• Create business process flows to support business requirement development.• Create and update detailed business requirement documentation to describe the business requirements needed to support the selected business solution.• Create and update functional design documentation to describe the behavior of the system to meet the business requirements.• Create dashboard & scorecard design documentation to track and measure Key Performance Indicators related to compliance with state and federal regulations.• Create requirements traceability matrix for the Data Warehouse to identify and track requirements throughout the system test phase.

• Used in-depth program knowledge to develop system test scripts and scenarios for the following functional areas: Case Management, Case Initiation, and Interstate.• Created end-to-end test cases/scenarios based on the needs of the client.• Used domain and program knowledge to validate business and functional requirements.• Identified and documented potential problems and gaps in the design documents.• Analyzed cross-functional methods to ensure consistent and reliable system test scripts and scenarios.

• Worked with State Subject Matter Experts to establish new and modify existing business processes to support the Medicaid system implementation.• Conducted Joint Application Design sessions with State of Nebraska staff to collect business requirements necessary to develop and implement new Medicaid system.• Created business process flows to support business requirement development.• Created detailed business requirement documentation to describe the business requirements needed to support the selected business solution.• Confirmed and gathered business requirements. • Created communications to keep staff apprised of the system design advances.

• Analyzed current Operational Methods; in conjunction with existing Children’s Health Insurance Program system functionality to determine compliance with the Patient Protection and Affordable Care Act (ACA).• Developed Use Cases and other system design documents to meet program changes due to the ACA. • Completed code review to determine compliance with approved design documents.• Created business process flows to support use case and business requirements development. • Mapped XML data to existing fields in database to ensure interface with MMIS worked correctly.

• Collaborated with State of South Carolina staff to develop system test scripts and scenarios. • Used HP Quality Center to manually execute Case Initiation, Case Management, Interstate, and Financial system test scenarios/scripts.• Completed requirements traceability to ensure that all business rules and requirements were fully tested.• Performed Defect Management using HP Quality Center.• Documented system gaps and evaluated the system design documents for compliance with State and Federal regulations.• Maintained requirements traceability matrix to identify and track requirements throughout the system test phase.• Analyzed cross functional methods and design to ensure consistent and reliable system test results.• Coordinated testing activities to ensure proper allocation of resources.

• Completed quality assurance reviews to confirm compliance with project approved plans and processes.• Reviewed and observed the processes used to determine their effectiveness in the areas of project management and testing.• Made recommendations to management for process improvement based upon the results of the process review • Collaborated with State of South Carolina staff to reviewed 5000+ business requirements to ensure they were correct, clear and concise.

• Analyzed Operational Methods in conjunction with system functionality to maximize performance. • Used business process and program knowledge to identify and report inconsistencies in the testing and production environments. • Facilitated inter-agency collaboration to develop an automated system to better serve the partnering agencies. • Participated in team meetings with stakeholders to ensure the system design would be effective and efficient. • Ensured proper interface with MMIS.

• Used business process and program knowledge to assist the State of California in the design and implementation of the Child Support Automation System (CCSAS).• Participated in Joint Application Design (JAD) Sessions in the functional areas of Case Initiation, Case Management, Interstate.• Reviewed Use Case documentation to ensure that the proposed system design would meet the needs of the State of California and its counties for Case Initiation, Case Management and Interstate.• Completed bi-directional requirements traceability to ensure full design coverage.• Participated in JAD sessions with the State IV-A agency to confirm that the interfaces would function properly.• Analyzed the inter-agency needs, making recommendations to management when needed.• Participated in the Federal Certification process by successfully demonstrating system functionality in the areas of Case Initiation, Case Management, and Interstate.• Was responsible in the successful certification of CCSAS and the refund of 90 million dollars in federal penalties.