Provided robust review, analysis and recommendation of investigation reports to ensure that cases were conducted fairly and appropriatelyConducted Disciplinary, Grievance and Appeal meetings for all levels of staff Effective questioning & listening techniques throughout meetingsApplied a consistent and effective approach to decision making, by looking at facts and mitigating circumstances.Ensured the correct decision is made for both the Bank and the member of staff in all cases of Disciplinary, Grievances and Appeals.Delivered outcomes of all cases within timescalesSupported Area Directors and Branch Manager when dealing with complex cases.Gave constructive feedback while highlighting developmental needs to all levels including Branch Staff, Branch Managers, Area Directors and Operational Managers.Built effective relationships with both internal and external stake holders including Bank Legal, Fraud Prevention teams, Data Privacy & Protection teams and external and internal HR Business PartnersSupported the Bank’s legal team when collaborating witness statements and preparation of required paper work for Employment Tribunal cases. Managed Regional workshops for New Branch and Assistant Managers to enhance their knowledge of the Disciplinary/Capability & Grievance procedures.Highlighted triggers and areas of concern within the London Region & Nationally within the Bank.Undertook investigations and submitted investigation report for employees who had breached procedures for consideration at a Disciplinary hearing.