Consulted clients on process improvements and cost savings. Administered day-to-day client services including reporting, billing, and service level management. Purchased inventory to meet client needs. Maintained excellent knowledge of printing systems, print production processes, mail standards and fulfillment. Scheduled and attended periodic client and team meetings to address various issues. * Took lead and organized accounts with no prior service representative; ensured all jobs delivered as per contract agreements and billed accurately.* Created documentation for production department to ensure accurate job processing.* Known for going above-and-beyond to get the job done; became go-to resource for production equipment issues, transactional printing, paper knowledge, and envelope production. * Managed multiple time-sensitive objectives/projects with expert prioritization and organization skills; reviewed work-in-progress against service level agreements to meet deadlines.* Interacted with key client stakeholders to provide real-time communication and support.

Oversaw daily operations and staff, conducting performance reviews and employee interviews. Established and maintained production schedule for digital and sheet fed printing, design office, and bindery. Planned logistics for all supplies and stock. Controlled quality, color accuracy, and content.* Negotiated vendor contracts; saved company 20% across the board on paper inventory prices.* Handled 35-40 customer interactions per day; organized jobs and set production/mail times.* Orchestrated entire quote process including pricing, edits, approvals, and conversion to active jobs.

Maintained job integrity from planning to pricing/quoting to completion. Liaison to estimating department following initial customer consultation. Organized purchasing and supply requisition.* Called on high attention to detail to make sure all specifications, information, and updates were included to produce accurate quotes. * Contacted external vendors as needed; monitored customer requests for changes.