Deborah Hinds Email & Phone Number

Raleigh, North Carolina, United States

Supported corporate applications consisting of budgeting / forecasting, financial, and time tracking for 40,000+ global employees.

Raleigh, North Carolina, United States

• Implemented and maintained OneStream and CXO Cockpit applications for a corporate base of 70 Finance users.• Administered Databasics, Revenue and Hyperion applications.• Collaborated with Systems Architect, DBAs, Developers and System Engineers to identify application and server requirements for new implementations.• Coordinated with IT Teams to troubleshoot, resolve, provide workarounds and develop enhancements.• Managed application servers on M/S Windows O/S creating CSRs, IIS, server patch testing, and release management.• Provided Level 3 application support to end users.• Developed Oracle SQL scripts.• Trained 5 offshore application support staff.• Ensured adherence to Standard Operating Procedures (SOPs) when implementing enhancements and bug fixes.• Created KBA documentation in Service Now and Summit AI.

Raleigh-Durham, North Carolina Area

Managed the ERP, ATS and LMS systems for a user base of 4,000 employees. • Technical lead for system implementation and upgrades.• Configured open enrollment data tools and business processes.• Developed and introduced a new paid benefit model for employees.• Implemented training program for HR departments to manage, configure, and utilize the workforce applications.

Raleigh-Durham, North Carolina Area

Project Team for the EHR implementation to automate the existing paper-based solution.• Project manager and trainer for 20 clinical staff responsible for managing interfaces and troubleshooting Dentrix application. • Project site clinic manager overseeing opportunities for process recommendations and improvements.• Administered and maintained EHR and oversaw training for 200 end users.• Database Manager for Pharmacy’s QS/1 application.

Raleigh-Durham, North Carolina Area

Project Team for the ERP implementation.• System Administrator for HR ERP and ATS systems.• Provided troubleshooting and escalated unresolved alerts in Jira and Remedyforce.• Configured Cobra Module to comply with Federal and State specifications.• Instrumental in developing benefit interfaces to vendors.

Cary, North Carolina, United States

ELECTION SYSTEMS & SOFTWARE, Cary, NC 02/2005-07/2007Account Manager/Technical Support Engineer IIIManaged the Voter Registration System for two States• Mentored, trained and supported Voter Registration System for 100 County Clerks.• Implemented the system to the maintenance stage.• Worked with the application developers on enhancements, bug fixes and escalations.• Participated in the QA of the application enhancements and bug fixes.