Deborah Hinds Email and Phone Number
APPLICATION SUPPORT ANALYSTI am a highly skilled Application Support Analyst with expertise in implementing and supporting application systems such as Time Keeping, Finance, Dental, Medical, Human Resources and Payroll. I possess a vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Driven complex problem solver able to thrive in fast-paced and challenging roles.EXPERTISEInformation Technology | Data Analysis | Implementations | Problem Solving | Computer Science Data Analysis | Problem Solving | Project Management | Root Cause Analysis | Software Release Management | Change Management Team | Development and Training | Technical Writing | Quality Assurance | Business Communication | Software Compliance | Data Privacy and Security SOFTWARE COMPETENCIESDatabasics | Hyperion | OneStream | CXO Cockpit | Revenue | Award | Standard Rates | Oracle | ERP | EHR Kenexa ATS | Dentrix | Voter Registration | Ticketing Systems | Summit AI | Jira | Service Now | RemedyForce Salesforce | Veeva Vault | Webtop | Box | Oracle SQL | Citrix | GE’s Centricity Practice Solution | Applicant Tracking System Dentrix | Cornerstone OnDemand | QS/1 | Webex | HRIS | Zoom | iOS | Microsoft Windows, Word, Excel, PowerPoint, XML, Teams
Asm Research, Inc.
View- Website:
- asmresearch.com
- Employees:
- 3
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Operations SpecialistAsm Research, Inc. Jul 2024 - Present
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Senior System Administrator/Application Support AnalystIcon Plc Jan 2019 - Aug 2023Raleigh, North Carolina, United StatesSupported corporate applications consisting of budgeting / forecasting, financial, and time tracking for 40,000+ global employees. -
Application Support AnalystIcon Plc Jan 2019 - Aug 2023Raleigh, North Carolina, United States• Implemented and maintained OneStream and CXO Cockpit applications for a corporate base of 70 Finance users.• Administered Databasics, Revenue and Hyperion applications.• Collaborated with Systems Architect, DBAs, Developers and System Engineers to identify application and server requirements for new implementations.• Coordinated with IT Teams to troubleshoot, resolve, provide workarounds and develop enhancements.• Managed application servers on M/S Windows O/S creating CSRs, IIS, server patch testing, and release management.• Provided Level 3 application support to end users.• Developed Oracle SQL scripts.• Trained 5 offshore application support staff.• Ensured adherence to Standard Operating Procedures (SOPs) when implementing enhancements and bug fixes.• Created KBA documentation in Service Now and Summit AI.
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Human Resources Systems Manager (Hris)Wake County Mar 2014 - Jan 2019Raleigh-Durham, North Carolina AreaManaged the ERP, ATS and LMS systems for a user base of 4,000 employees. • Technical lead for system implementation and upgrades.• Configured open enrollment data tools and business processes.• Developed and introduced a new paid benefit model for employees.• Implemented training program for HR departments to manage, configure, and utilize the workforce applications. -
Public Health Computer Systems AdministratorWake County Nov 2011 - Mar 2014Raleigh-Durham, North Carolina AreaProject Team for the EHR implementation to automate the existing paper-based solution.• Project manager and trainer for 20 clinical staff responsible for managing interfaces and troubleshooting Dentrix application. • Project site clinic manager overseeing opportunities for process recommendations and improvements.• Administered and maintained EHR and oversaw training for 200 end users.• Database Manager for Pharmacy’s QS/1 application.
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Human Resources Computer System AdministratorWake County Jul 2007 - Nov 2011Raleigh-Durham, North Carolina AreaProject Team for the ERP implementation.• System Administrator for HR ERP and ATS systems.• Provided troubleshooting and escalated unresolved alerts in Jira and Remedyforce.• Configured Cobra Module to comply with Federal and State specifications.• Instrumental in developing benefit interfaces to vendors.
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Account Manager/Technical Support Eng IiiElection Systems & Software Feb 2005 - Jul 2007Cary, North Carolina, United StatesELECTION SYSTEMS & SOFTWARE, Cary, NC 02/2005-07/2007Account Manager/Technical Support Engineer IIIManaged the Voter Registration System for two States• Mentored, trained and supported Voter Registration System for 100 County Clerks.• Implemented the system to the maintenance stage.• Worked with the application developers on enhancements, bug fixes and escalations.• Participated in the QA of the application enhancements and bug fixes.
Deborah Hinds Education Details
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Information Technology
Frequently Asked Questions about Deborah Hinds
What company does Deborah Hinds work for?
Deborah Hinds works for Asm Research, Inc.
What is Deborah Hinds's role at the current company?
Deborah Hinds's current role is Operations Specialist.
What schools did Deborah Hinds attend?
Deborah Hinds attended Syracuse University.
Who are Deborah Hinds's colleagues?
Deborah Hinds's colleagues are Michael Weaver, Lisa Nichols, Sofia Mejia, Paige Davis, Isabel Avila, Ronald Mondal.
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2gmail.com, gmail.com8 +160250XXXXX
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Deborah Hinds
Co-Founder Of Epidemiologists For Equity (E4E), Public Health Leader Specializing In Program Management, Health Equity, & EpidemiologyCherry Hill, Nj2loyola.edu, phila.gov
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