Deborah Bodunde Email & Phone Number

Lagos State, Nigeria

• Responded promptly and courteously to customer inquiries via phone, email, and whatsApp ensuring a positive customer experience.• Investigated and resolved customer complaint regarding product quality, billing issues and delivery delays achieving a resolution rate of 90%.• Utilized CRM software to maintain detailed records of customer interactions, including inquiries, complaints and resolutions.• Collaborated with cross-functional teams to escalate complex issues and ensure swift resolution.

Lagos State, Nigeria

• Conducted outbound calls to prospective customers to promote products and services, effectively overcoming objections and closing sales.• Maintained a database of leads and prospects ensuring accurate and up to date information for follow-up and future campaigns.• Persuaded potential customers, closed deals, and monitored sales performance resulting in a 25% increase in conversion rates.• Met and exceeded monthly and quarterly sales targets, consistently ranking among the top performers in the sales team

Kaduna, Nigeria

• Inspected incoming raw materials for adherence to company’s quality standards.• Kept laboratory tools and equipment operating in good condition by performing quality checks and calling in for repairs when needed.• Carried out proximate, functional and microbial analysis on each batch of feed produced before bagging.• Performed regular inspections of production lines.• Monitored the packaging department to ensure that the required specifications for products bagging are met.

Kaduna, Nigeria

Kaduna, Nigeria

• Provided general administrative support including scheduling meetings, and managing documentation.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Prepared quotation and used discretion when handling confidential information.

Bachelor Of Science, Food Science And Technology

Education record