Deborah Bakti Email and Phone Number
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Deborah Bakti personal email
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I am driven by my passion and conviction to revolutionize relationships in seniors' care.For families, moving their loved one into seniors' care is filled with fear, anxiety, guilt and grief, amongst other challenging emotions. For staff, they've been called to this work because they care, and they too grapple with stress and anxiety when they're meeting their new resident and family, while wanting to provide the best possible care.There is so much opportunity to improve this experience for residents, families and staff and set everyone up for success from the very first interaction and conversation. That way, we can lessen the friction and frustration that can happen which results in relationships breaking down and having negative impact on everyone involved. I’ve been on both sides of Seniors’ Care – as an executive and a resident’s family member three times, with my husband, mom, and dad. I bring my heart, my unique perspective and practical experience to help staff build their confidence and competence to work more effectively with families who are feeling anxious and afraid of moving their loved one into their home, and help reduce the anxiety that staff are also feeling.I help my clients in three different ways:1. Training and education programs for staff to re-ignite their why - their passion for care and provide practical tools to build their confidence and competence with family relationships through a Staff and Family Relationship Strategy.2. Education sessions for families, based on my book Now What? Managing the Emotional Journey of Long-Term Care for Families, to help create awareness with families about their new role as a Partner in Care, and provide insights to help them build trust and partnership with their loved ones’ care team3. Review and redesign the admission process so that it’s more efficient and supportive to onboard families and residents RIGHT from the start.I'm the author of two books: RECIPE for Empathy: Six Strategies to Transform your Families into Fans in Seniors' Care and NOW WHAT? Managing the Emotional Journey of Long-Term Care for Families. I also host The Empathy Exchange Podcast.I’d love to help you and your team to create healthy and productive relationships with your residents’ families.Let's Revolutionize Relationships in Seniors' Care together!You can reach me at deborah@deborahbakti.com or you can book a 30 minute complimentary conversation at https://calendly.com/debbakti/30
Think Breakthrough
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Think BreakthroughHalifax Regional Municipality, Ns, Ca
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PresidentThink Breakthrough Jan 2018 - PresentBurlington, Ontario, CaI worked as an executive in seniors’ care for 11 years, and during that time I became a resident’s family member three times, with my husband, mom, and dad. In 2018 I established THINK Breakthrough Inc, and have dedicated myself to revolutionizing the relationships between residents’ families and seniors’ care teams, from leadership to direct care staff. My business solutions include consulting homes with admission process redesign, staff training and family education programs. I've worked with many of the leading seniors’ care organizations across Canada, including profit, not for profit and municipal homes. I'm the author of two books written for staff and families in seniors’ care, (RECIPE for Empathy: Six Strategies to Transform your Families into Fans in Seniors' Care and NOW WHAT? Managing the Emotional Journey of Long-Term Care for Families, and am the host of The Empathy Exchange podcast.
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Host Of The Empathy Exchange PodcastThink Breakthrough Oct 2023 - PresentBurlington, Ontario, CaThis podcast is for seniors' care leaders, staff and the families of residents who share the common goal of the best possible care for their loved one who is now a member of a seniors' care community.
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Vice President Human Resources & Silver Group PurchasingExtendicare Inc. Jan 2014 - Dec 2017Markham, Ontario, CaDesigned and facilitated leadership training for all divisions (LTC, Retirement, Homecare and Corporate), including the creation of a monthly Lunch & Learn program for corporate employees.Led procurement for Extendicare, Extendicare Assist and 400+ clients spanning retirement homes, assisted living and Long Term Care (LTC) facilities.Rebranded from a silo purchasing unit to a boutique procurement solution offering vast LTC service expertise combined with Extendicare’s brand reputation and bulk buy cost efficiencies.Altered the culture, manpower and practices, creating an engaged customer and vendor-focused environment. Refreshed the team and sales structure, redesigned the RFP process, and reignited vendor relations, boosting referrals and client base.Explored opportunities to augment the portfolio, adding a Group Benefits and other consultative and competitively priced value-add offerings to our clients' competitively priced services to drive further growth. -
Vice President, Human ResourcesExtendicare Inc. Jul 2008 - Dec 2017Markham, Ontario, CaSelected to strengthen human resource functions including labour relations, recruitment, training and development. I was also given responsibility for Human Resources; tasked to bring my operational skill set and strategic approach to this support services division. I utilized my practical expertise to build a customer focused and aligned department that was foundational for all operational divisions. Leveraged my business acumen to enhance the culture of HR, working seamlessly with our customers – the operational divisions, LTC/retirement homes, Home Care offices and Corporate office. Restructured labour and health and safety consulting partnerships to maximize investment for realized returns. Redesigned the HR department roles and responsibilities to more effectively align with the evolving needs of operational departments.
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Vice PresidentParamed Home Health Care, A Division Of Extendicare (Canada) Inc. Sep 2006 - Jul 2008Led the key contributions of the Human Resources team and the purchase & integration of Revera's people, processes and culture within the ParaMed organization.
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Regional DirectorManpower 1993 - 2006Milwaukee, Wisconsin, Us -
ConsultantCurtis Thomas Group 1990 - 1993
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Group Sales RepresentativeManulife Financial 1985 - 1990Toronto, Ontario, Ca
Deborah Bakti Skills
Deborah Bakti Education Details
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Altmba -
Harvard Business SchoolNegotiations Course
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Corporate Coach UCertified Corporate Coach
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Leading EdgeLean Management Green Belt Certification
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Strategic Selling Gilmore Certified Facilitator
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Ryerson UniversityBusiness Administration
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Ideo UHuman-Centered Service Design
Frequently Asked Questions about Deborah Bakti
What company does Deborah Bakti work for?
Deborah Bakti works for Think Breakthrough
What is Deborah Bakti's role at the current company?
Deborah Bakti's current role is The Relational Catalyst in Seniors' Care | Transform your staff & family relationships, build trust, confidence and connection as partners in care for your residents..
What is Deborah Bakti's email address?
Deborah Bakti's email address is db****@****are.com
What is Deborah Bakti's direct phone number?
Deborah Bakti's direct phone number is +190580*****
What schools did Deborah Bakti attend?
Deborah Bakti attended Altmba, Harvard Business School, Corporate Coach U, Leading Edge, Strategic Selling Gilmore Certified Facilitator, Ryerson University, Ideo U.
What skills is Deborah Bakti known for?
Deborah Bakti has skills like Onboarding, Talent Acquisition, Training, Leadership, Employee Relations, Management, Coaching, Human Resources, Performance Management, Recruiting, Healthcare, Strategic Planning.
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