Provided diverse, complex and often confidential administrative and support services to the Administrator and Senior Director of Operations. Work required independent judgment and initiative on assignments that were sensitive in nature and demonstrated ability to deal with high level contacts inside and outside the institution. Performed special assignments such as researching information, compiling reports, summarizing incoming correspondence and publications; may handle human resources related duties, such as creating and organizing policy and procedures, creating and numbering forms applicable to specific policies; monitored financial, budgetary, and personnel processes; coordinated special projects and responsible for event planning.

Provided a wide variety of professional, administrative, clerical, analytical and operational support for members of the senior executive group. Coordinated, developed and prepared professional presentations and communication materials (correspondence and conducts research) as requested. Provided monthly and quarterly reporting, and executive management reporting. Partnered internally and across multiple lines of business to gather pertinent and relevant information. Performed functions such as receiving visitors, scheduling meetings, coordinating events and managing calendars. Interacted in a professional manner with internal and external customers as well as high level executives. Processed sensitive and confidential information which may present a significant impact to the company's image, reputation, operations, performance, finances, or value if shared beyond its intended audience.

Provided a wide range of administrative and executive support for the Chief Officers of Finance and Strategy. Maintained and executed confidential and time sensitive material; presided as the point of primary contact for internal and external matters; generated financial reports; created spreadsheets and charts; recorded and monitored community sponsorship donations; served as the liaison between the executive office and board members; compiled, transcribed and distributed minutes of meetings, also posted packets on Board Portal for board members review. Created drafts and edited correspondence, speeches, and presentations; prepared and monitored invoices, vendor draw-downs, and travel expenses.

Calendar management requiring interaction with both internal and external executives and assistants, as well as consultants and vendors to coordinate a variety of executive meetings.Scheduled audio and video conference meetingsEntered, updated, and finalized AIM (Annual Incentive Model) numbers (a measurable method of appraising 8 Managers). Communicated and handled incoming and outgoing electronic communications; prioritized and managed multiple projects simultaneously and follow through on issues in a timely manner.Arranged travel schedules and reservations for executive management as needed via the American Express BBVACompass databaseGathered and input data creating the Department's monthly Service Level Agreement-a mechanism that monitors the accuracy and quality of supporting applicationsUpdated time sheets for executives and his direct reports.Ability to handle confidential and sensitive information.Professional and able to maintain credibility, trust and support of senior executives

Served and interacted as liaison between management and Executives; provides guidance and instruction to administrative support staff. Exercised independent judgment and initiative in creating and revising complex and sensitive business material; ensured confidentiality of data received and filed. Updated and retrieved information stored in various databases producing special monthly reports, e.g., E-ticket Reports, SLA Reports, etc. Summarized, prioritized and reviewed Executive's correspondence while providing necessary background material to support those items in question.In executive's absence, ensured that requests for action or information are relayed to the appropriate team member. As needed, interpreted request, helped implement action, and decided whether executives should be notified of important or emergency matters.Assisted vendors/internal & external customers with invoice payment updates. Provided specific details, such as payment date, check number, etc.

Created, managed and maintained the IT New Employee Hand book Assisted with development of new hires; responded to resumes submittedPayroll hours were entered and maintained online for executives; prepared the department's Non-interest Expense Variance report (Budget)Managed and maintained complex calendar and coordinate appointments, meetings, conference calls, etc.; ensured timeliness for responses to internal and external customersActed as department's Human Resource liaison, e.g., set up FMLA paperwork for IT employees; served as the department's Life Safety/Fire Prevention WardenTrained, directed, and lead the work of other secretarial administrators; Coordinates departmental activities, e.g., IT Strategy Quarterly Meetings, IT New Employee Quarterly Luncheon. Interfaced with high level executives both internally and externally in a professional, effective mannerOrganized workload independently to comply with deadlines and prioritiesHandled highly sensitive, confidential and non-routine information appropriatelyProvided administrative support for Executive & Senior Vice Presidents:- Created and prepared a range of communications to various constituents, e.g. presentations, correspondence, memos, charts, tables, graphs, plans; created the Employee Exit form for Information Technology- Maintained departmental files- Updated department's organizational charts- Coordinated office moves- Gathered, input, and maintained data for Service Level Agreement Report (Information Systems

Wrote and formatted the Religion Calendar, Health Notes, Calendar, Educational Notes and Business Notes. Provided telephone support for the night City Editor, discreetly handled confidential news matter, and answered calls professionally and tactfully

Compiled, typed (70 wpm), generated, and distributed information for the department's monthly report. Ordered and maintained departmental supplies for Computer Operations, Technical Services, and Information TechnologyMaintained and monitored administrative logs for Technical Support: Vacation Request, External Training Class Log, Programmer's Update List, Technical Services Directory, etc.Answered correspondence and prepared appropriate responses to routine inquiries that did not always require the Vice President's personal attentionAssisted callers' needs and tactfully referred callers to appropriate personnel; greeted and received visitors

Undergraduate Studies Oriented 60 plus students, quarterly, for the Undergraduate CPR Program for the UAB School of NursingGathered and independently organized data for the UAB-School of Nursing State Board Review receiving a grade above 90Supervised departmental work-study students and temporary workersPerformed specific assistance to recruiting and training efforts by reference checking, scheduling training events, and collating and mailing new hire packets. Scheduled and coordinated annual performance reviews for the Undergraduate FacultyScheduled and coordinated annual performance reviews for the Undergraduate FacultyEntered, monitored, and maintained CPR expiration data in the Superbase Window Network 6 versionIndependently prepared correspondence, created and maintained charts, graphs, spreadsheets and databases on personal computersDesigned, edited, and completed materials for transparencies and slides used for classroom teaching and presentations at local, regional, and national meetingsTyped and formatted articles for manuscripts, book chapters, abstracts, and presentations for faculty according to required APA style used by the University

Graduate Studies Supervised two work-study studentsDeveloped, implemented, and maintained departmental records and filing system; posted and extracted information related to grants, conferences, job openings, etc. Gathered pertinent information and files needed for meetings involving faculty and studentsReceived, screened and routed calls to appropriate faculty members and/or staffAssisted in planning and organization of administrative work by supporting