Deborah Basham-Johnson Email & Phone Number

I am an experienced Facilitator & Speaker who is able help you build internal champions with actionable plans to exceed your goals. Areas of expertise include:Multi-Generational Learners - Today’s workforce includes people of many ages and backgrounds. So how do you find common ground? It starts with an understanding of generational dynamics. Our training shows ways to connect employees across all generations, and seven values and behaviors that matter the most at any age.Service Excellence - Service Excellence means getting the basics done right by delivering unexpected value and quality, providing guidance on complex needs, and building emotional engagement with those we serve. This is done through Service Excellence Values and Characteristics. Whether it’s through direct interaction with Customers or efforts behind the scenes providing Service Excellence every day to customers and those we come into contact with is essential for success.Effective Leadership - The key to successful leadership today is influence, not authority. A leader is able to collaborate and engage their team. In this training leaders will learn:• The Importance of embracing “Change”• Feedback versus Coaching• Modeling behaviors that impact and improve key metrices (ex. Key Performance Indicators’, First Contact Resolution) • Overcoming the “Real Objection”• Time Management Contact Center clients are still reaping the benefits and achieving results. Clients include: Fox Digital Consumer Group, T-Mobile, DirecTV/AT&T, Verizon Wireless, Deloitte LLP, Alorica, Spirit Airline, Humana and C3Customer Contact Center. Contact InformationDeborah JohnsonBusiness: 800. 735.3314Email: info@positioned2succeed.comTravel from Atlanta, GA

Listed skills include Sales And Services Certified Training, Video Conferencing, Health Insurance, Telecommunications, and 21 others.

• 

  Consultant

  C3/Customercontactchannels, Inc.

  Atlanta, Ga, Us