Financial Setvices Senior Manager
CurrentManaged team of account managers in the account coordinator who serviced the collections of royalty, marketing, audit and other miscellaneous real estate fees and short their response to customer service requests were exemplary and account maintenance for all the franchisees within the Realogy Corporation or handled timely and accurately Provided SOX reports on a weekly and monthly basis to the Finance Department's senior leadership committee Developed key propriety relationships with Brand Executive Leadership and orchestrated meetings to discuss concerns and improvement processes Responsible for the team's attainment of a 95% or better collection rate on a monthly basis. The statistics for my team averaged 98% Reduced the DSO (days outstanding) by 50% over to year periodOn a regular basis, balanced several priority projects including ad hoc assignments to meet the immediate needs of the Brand franchisees and Realogy's corporate finance objectives Negotiated and/or authorized debt repayment methods in order to secure payment and increase cash flow, by means of utilizing security agreements promissory notes and deal point right ups Encouraged teambuilding, process improvement and accountability to ensure the customer received superior service and attention Primary functional role as a financial liaison and critical business partner for Realogy's sales, operations, audit and legal departments for the franchise brands Century 21, Coldwell Banker, Sotheby's International, Better Homes & Gardens and ERA. Insured the franchise business models were in line with leveraging increased production (trending) while maintaining cost-effectiveness and decreased DSO (days account balance outstanding)Partnered with our legal department on a bi-monthly basis to employ strategies for the handling of all terminated franchisees who had been terminated due to breaches of contract. Reduced the bad debt by 43% from $15 million to a $8.5 million within 24 months
