Deborah Chasse Email & Phone Number

United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

SEI is a business and technology consulting firm committed to consistent delivery and collaborative partnerships. Founded in Cincinnati in 1992, SEI now employs more than 330 consultants across the United States.With support from our national organization, our seasoned local teams take a holistic approach to new engagements, working with client.

Burlington, Massachusetts, United States

Sales Operations data analysis, aggregation, and reporting to executive team and Board of Directors following acquisition by new private equity owner.

Medford, MA

• Selected by new CEO to develop a nimble PMO centered around metrics, KPIs, and resource management.
• Developed data reporting tools and dashboards to capture data trends that contextualized past performance, forecasted future engagements, and identified gaps; collaborated with Finance on high-level financial.
• Implemented a service vendor procurement process that controlled external spending as a percentage of total revenue; standardized process and strategy for sourcing vendors including implementing compulsory due.

Charlestown MA

• Promoted by CEO to reconceive the company’s approach to commercial client management and program delivery. Drove organization’s growth through account management and process and redefined how the company approaches.
• Forged long-term client loyalty through the development of a client service methodology centered on high-touch account management based on transparency, honesty, and trust; transformed the organization from finite-life.
• Developed key client engagements; served as the point of escalation for client-facing issues, client inquiries, new opportunities, and collaborative strategic planning.
• Transformed the service delivery model of the organization; optimized commercial operations at scale through the introduction of a new methodology based on standardized workflow management, consistent documentation and.
• Introduced a disciplined approach to change management; implemented a structured and consistent approach to client program scope management, creating a new stream of revenue for the organization while significantly.

Charlestown, MA

• Recruited by COO to remedy management of several large programs with commercial clients threatening to cancel work and creating extreme risk to the ongoing viability of the company.
• Forged relationships with key client stakeholders, rapidly building a rapport through an empathetic approach; gained a quick understanding of the client’s frustrations and perceived delivery issues; aligned client.
• Directed global project delivery teams for large complex programs with as many as 10 concurrent workstreams. Programs required teams as large as 500 individual contributors, including 70 SRM FTEs. Managed a very large.
• Introduced the concept of Project Management as a unique discipline to the organization; created project documentation aligned with PMP standards including project charter, stakeholder register, RACI, risk register.
• Developed operational guidelines, including tools for workflow management and dashboards, that provided previously unavailable insight for both SRM and clients into project progress, on-time delivery, and financial.

• Applied entrepreneurial approach to identify untapped market for multi-level home improvement service suite; authored business plan and founded company as an S-Corporation.
• Managed all aspects of medium-sized commercial and residential construction projects.
• Implemented and managed all back-office activities, including accounting, legal, marketing, advertising, human resources, customer support, scheduling, estimating, and all customer related activities.

Wakefield, MA

• Managed multiple key client relationships, including ownership of P&L and staff across multiple large technical projects with a focus on Customer Experience Marketing (CEM) and its associated products and services.
• Identified and translated customer’s business objectives and key strategies into the CEM framework of data analytics, customer segmentation, and marketing technologies; worked with internal leaders and stakeholders on.
• Led internal technical delivery teams across products and disciplines; clarified overall objectives, initiatives and strategies and developed blueprint to achieve them.

Mba, Management Information Systems

Activities and Societies: Sr. Vice President - Graduate Student Association

B.A., English

Activities and Societies: UMMB