Deborah Chasse

Deborah Chasse Email and Phone Number

Principal Consultant @ SEI
United States
Deborah Chasse's Location
Winchester, Massachusetts, United States, United States
Deborah Chasse's Contact Details

Deborah Chasse personal email

n/a

Deborah Chasse phone numbers

About Deborah Chasse

Versatile operations and business leader, experienced in leading remote global teams, with full P&L experience in commercial consulting and professional services organizations. Demonstrated success at transforming commercial client delivery operations through innovating the client engagement methodology and optimizing the service delivery model at scale.• Building Strategic Client Engagements – Transformed organizations’ flagship B2B accounts from short-term one-off projects to long-term multi-year engagements through the introduction of a client service methodology centered around high-touch account management. • Leading Organizational Change – Optimized the service delivery model in a professional services organization by shifting organizational paradigms, optimizing tools, and introducing mechanisms for measurement. Led transformation of global delivery team while simultaneously delivering high volume, high impact, and fast-paced commercial client programs.• Delivering Financial Results – Developed a disciplined approach to change management by introducing structured and consistent client program scope management.

Deborah Chasse's Current Company Details
SEI

Sei

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Principal Consultant
United States
Website:
sei.com
Employees:
5
Deborah Chasse Work Experience Details
  • Sei
    Principal Consultant
    Sei
    United States
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  • Sei
    Principal Consultant
    Sei Jul 2023 - Present
    Boston, Massachusetts, United States
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  • Sei
    Senior Consultant
    Sei Aug 2022 - Jul 2023
    Boston, Massachusetts, United States
    View
  • Sei
    Management And Technology Consultant
    Sei Jul 2021 - Aug 2022
    Boston, Massachusetts, United States
    SEI is a business and technology consulting firm committed to consistent delivery and collaborative partnerships. Founded in Cincinnati in 1992, SEI now employs more than 330 consultants across the United States.With support from our national organization, our seasoned local teams take a holistic approach to new engagements, working with client stakeholders to solve problems efficiently, sustainably, and at scale. No matter the project, our consultants ensure that solutions meet clients’ short-term needs and long-term goals. We support critical client needs in the areas of Data & Analytics, Technology Enablement, Information Security, Strategy & Operations, and Concept to Delivery.
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  • Sophos
    Sales Operations
    Sophos 2020 - 2021
    Burlington, Massachusetts, United States
    Sales Operations data analysis, aggregation, and reporting to executive team and Board of Directors following acquisition by new private equity owner.
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  • Six Red Marbles
    Svp Pmo
    Six Red Marbles 2018 - 2019
    Medford, Ma
    Selected by new CEO to develop a nimble PMO centered around metrics, KPIs, and resource management. • Developed data reporting tools and dashboards to capture data trends that contextualized past performance, forecasted future engagements, and identified gaps; collaborated with Finance on high-level financial performance and forecasting, strategized with Sales and Marketing to identify new prospects, and directed Account Management through the identification of new opportunities in existing client engagements.• Implemented a service vendor procurement process that controlled external spending as a percentage of total revenue; standardized process and strategy for sourcing vendors including implementing compulsory due diligence and reporting of KPIs.
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  • Six Red Marbles
    Svp Of Program Delivery
    Six Red Marbles 2015 - 2018
    Charlestown Ma
    Promoted by CEO to reconceive the company’s approach to commercial client management and program delivery. Drove organization’s growth through account management and process and redefined how the company approaches operations to drive revenue.• Forged long-term client loyalty through the development of a client service methodology centered on high-touch account management based on transparency, honesty, and trust; transformed the organization from finite-life single projects to multi-year engagements.• Developed key client engagements; served as the point of escalation for client-facing issues, client inquiries, new opportunities, and collaborative strategic planning.• Transformed the service delivery model of the organization; optimized commercial operations at scale through the introduction of a new methodology based on standardized workflow management, consistent documentation and reporting, firm financial management, and increased accountability of delivery teams; drove cross-functional implementation and enforcement of methodologies, policies, and procedures with global delivery teams while simultaneously continuing the delivery of high-caliber client programs; collaborated with global organizational leaders on messaging, training, and accountability for initial implementation and ongoing improvements.• Introduced a disciplined approach to change management; implemented a structured and consistent approach to client program scope management, creating a new stream of revenue for the organization while significantly improving operational efficiency.
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  • Six Red Marbles
    Project Director
    Six Red Marbles 2014 - 2015
    Charlestown, Ma
    Recruited by COO to remedy management of several large programs with commercial clients threatening to cancel work and creating extreme risk to the ongoing viability of the company.• Forged relationships with key client stakeholders, rapidly building a rapport through an empathetic approach; gained a quick understanding of the client’s frustrations and perceived delivery issues; aligned client needs with the program charter and generated actionable plans, resulting in successful resolution of immediate issues and the development of a roadmap for remaining work; client working relationships significantly improved, no work was cancelled, and several clients selected SRM for future large program development.• Directed global project delivery teams for large complex programs with as many as 10 concurrent workstreams. Programs required teams as large as 500 individual contributors, including 70 SRM FTEs. Managed a very large, fungible pool of independent contractors across a wide array of disciplines.• Introduced the concept of Project Management as a unique discipline to the organization; created project documentation aligned with PMP standards including project charter, stakeholder register, RACI, risk register, issue log, etc.• Developed operational guidelines, including tools for workflow management and dashboards, that provided previously unavailable insight for both SRM and clients into project progress, on-time delivery, and financial results.
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  • Chasse Home Maintenance And Repair, Inc.
    Founder/Coo
    Chasse Home Maintenance And Repair, Inc. 2004 - 2014
    • Applied entrepreneurial approach to identify untapped market for multi-level home improvement service suite; authored business plan and founded company as an S-Corporation.• Managed all aspects of medium-sized commercial and residential construction projects.• Implemented and managed all back-office activities, including accounting, legal, marketing, advertising, human resources, customer support, scheduling, estimating, and all customer related activities.
  • Epsilon Data Management
    Account Director / Relationship Manager
    Epsilon Data Management 2008 - 2012
    Wakefield, Ma
    • Managed multiple key client relationships, including ownership of P&L and staff across multiple large technical projects with a focus on Customer Experience Marketing (CEM) and its associated products and services; instrumental to 98% growth of customer account over a three-year contract through upsell and cross sell of other CEM products and services.• Identified and translated customer’s business objectives and key strategies into the CEM framework of data analytics, customer segmentation, and marketing technologies; worked with internal leaders and stakeholders on strategic vision, tactical approach, and operational details; collaborated with customer leaders on the successful execution of marketing-related strategies, programs, and initiatives to support the success of key business lines in the customer’s organization.• Led internal technical delivery teams across products and disciplines; clarified overall objectives, initiatives and strategies and developed blueprint to achieve them.
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  • Blue Cross Blue Shield Of Massachusetts
    Sdlc Deliverables Manager - Contractor
    Blue Cross Blue Shield Of Massachusetts 2007 - 2008
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  • Edgewater Technology
    Sr Technical Project Manager
    Edgewater Technology 1998 - 2005
    View
  • Epsilon
    Sr. Business Systems Analyst
    Epsilon 1997 - 1998
    View

Deborah Chasse Skills

Program Management Project Management Management Sdlc Strategic Planning Manage Client Relationships Requirements Analysis Financial Forecasting Technical Analysis Business Relationship Management Business Writing Financial Analysis Distributed Team Management Project Team Management Manage Client Expectations Budgeting Databases Revenue Forecasting Managing Large Scale Projects Supervisory Experience Business Process Improvement Change Management Project Planning Project Delivery Project Management Office Project Implementation Project Portfolio Management Project Estimation Customer Satisfaction Operations Management P&l Management Resource Management Forecasting Teamwork Client Services Customer Service Management Executive Management Cross Functional Team Leadership Technical Data Analysis Digital Learning Key Client Relationships Direct Client Interaction Key Account Growth Strategic Account Growth Cross Functional Relationships Issue Management Financial Performance Organization Skills Stategic Initiatives Executive Leadership

Deborah Chasse Education Details

Frequently Asked Questions about Deborah Chasse

What company does Deborah Chasse work for?

Deborah Chasse works for Sei

What is Deborah Chasse's role at the current company?

Deborah Chasse's current role is Principal Consultant.

What is Deborah Chasse's email address?

Deborah Chasse's email address is de****@****ome.com

What is Deborah Chasse's direct phone number?

Deborah Chasse's direct phone number is +161787*****

What schools did Deborah Chasse attend?

Deborah Chasse attended Bentley University - Mccallum Graduate School Of Business, University Of Massachusetts Amherst.

What are some of Deborah Chasse's interests?

Deborah Chasse has interest in Children, Health.

What skills is Deborah Chasse known for?

Deborah Chasse has skills like Program Management, Project Management, Management, Sdlc, Strategic Planning, Manage Client Relationships, Requirements Analysis, Financial Forecasting, Technical Analysis, Business Relationship Management, Business Writing, Financial Analysis.

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