Deborah Dawson Email & Phone Number

California, United States

San Francisco Bay Area

• Recruited to lead this renowned midsize business and drive organizational performance to achieve market share expansion, revenue growth and operational excellence.
• Demonstrate exceptional leadership and dedication to achieve long term strategic vision while leveling up daily practice management execution to achieve considerable and sustainable outcomes.
• Attain robust P&L position for YOY increase in revenue and profit.
• Refine business model and revenue funnel to match market… Show more Recruited to lead this renowned midsize business and drive organizational performance to achieve market share expansion, revenue growth and.
• Refine business model and revenue funnel to match market demands and maximize margins and profit along service and product lines.
• Improve facility utilization and schedule capacity for greater throughput and improved provider productivity.

Danville, CA

• Stabilized the organization for growth, to evolve quickly and meet new market and competitive challenges for a sustainable foundation/infrastructure > people, process and technology; scale.Built operations roadmap to.
• Realized productivity improvements of 20% via documented protocols, training and monitoring.
• Reduced attrition rate by 12%… Show more Stabilized the organization for growth, to evolve quickly and meet new market and competitive challenges for a sustainable foundation/infrastructure > people, process and.
• Reduced attrition rate by 12% and optimized current staff.
• Reduced supply chain expenses by 35%, eliminating value leakage.Implemented Atlas KPI analytics dashboard, Hint MD subscription revenue app; all upgrades to MML CRM and migration of Nextech practice management to.

Fremont CA

Recruited for this new and highly impactful role to create a WW customer success model.Upleveled Order Management and Customer Support to improve O2C velocity. Created a playbook to increase process standardization from 45%-93%. Reduced order cycle time by 24 hours by reducing credit and export bottlenecks.Optimized CRM and gained higher scorecard rating.

Pittsburgh, PA

Directed all business operations to elevate and turnaround an organization in crisis to become #1 national affiliate. Implemented CRM solution, created a new logo and built an impressive new website for branding.Grew donor base by 26% via compelling evangelization and cause marketing campaign.

Pleasanton, CA

Turned around order fulfillment activities for 2 large customer contact centers; supporting packaging, paper and supplies divisions.Within 6 months, transformed team from ranking last to become top national performers; increased order processing quality to 98% and customer inquiry response time to 95%.Led regional implementation of CLV profitability.

Santa Clara, CA

Developed an integrated group of customer service, product engineering, quality, billing and safety functions.Led large BPO outsourcing project to remote 3PL; completed 3 months early with $4M in cost savings.Built a global customer service group from start up, evolving from transaction driven to customer-focused order management.

Santa Clara, CA

Promoted within one year to manage the Order Fulfillment group during a period of rapid company growth. Piloted the company’s first ecommerce capability for CEs and customers; from order status to self-service. Technical support engineers achieved an 8% improvement in productivity.

Santa Clara, CA

Successfully transitioned international support to decentralized global locations for a WW SAP implementation.DSO balance fell 85% from $5.7M to $855K in 6 months while saving $230K by reducing headcount.

Mba

Bachelor Of Science (B.S.), Business Administration