Senior Consultant working on various telecommunication projects.

-Managed the pipeline of service opportunities for Unified Communications, Networking and Data Infrastructure while meeting forecasted sales goals of $2.5 million, collectively. -Maintained a portfolio of 40-50 clients with revenues ranging from $1K to $124K, annually.-Managed customer relationships and identified new prospects within managed services. -Collaborated with mid and upper management on business trends and maintained customer satisfaction and addressed issues by working with internal Customer Service team, Engineers and Account Executives.

-Provisioned and supported existing infrastructure of Cisco VOIP/network with adds, moves and changes, voice gateways changes, T1’s, WAN, LAN and Cisco routing.-Provided Tier 2 support to users globally utilizing various versions of Cisco Call Manager, Unity Connection, Contact Center and Auto Attendant, while recommending design and process changes.-Recommended standardization of client matrices. Implementation resulted in use efficiency of 25%. -Wrote technical documentation on configuring UC features, functions and provisioning guides for CUCM, Unity, and Contact Center.

-Oversaw telephone system by administering, ordering and maintaining Cisco telephone and Unity voicemail systems for 500 employees in 18 locations throughout New England and Baltimore, MD. Utilize Cisco Call Manager, Unity, Microsoft Lync, Active Sync and Blackberry Enterprise Server.-Participated in project to move entire organization from Avaya telephone system to Cisco system, transitioning 350 employees.-Contributed to the migration of 500 employees to new Unity server. Ensured proper credentials setup enabling smooth transition. Setup auto attendants using Microsoft Exchange Unified Messaging in preparation for migration to move voicemail accounts from Unity to Exchange.-Coordinated with many carriers and vendors to troubleshoot telephony issues and place orders for local lines, PRIs, circuits and cell phones.

-Delivered administrative support to Manager, Information Technology and Manager, Human Resources and staff. Managed schedules, routed incoming calls and developed business communication.-Processed purchase orders / invoices, coordinated travel and prepared documents, ensuring smooth operation of departments.-Accepted role of administering Avaya telephone system for 350 staff in 14 locations, creating seamless functioning of systems.