Deborah Dolphin Email & Phone Number

·Promoted to the Team Lead Role from customer support associate position, by consistently meeting and exceeding the Key Performance Indicators (KPIs) set for my position. Successfully managed teams ranging from 8 to 12 individuals.·Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.·Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

·Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.·Exceeded performance metrics by consistently providing high-quality support to clients. Averaging 40 to 50 support requests resolved per day.

Vancouver, Washington, United States

•Strengthened brand identity with consistent messaging across various platforms including digital and social media channels.•Represented company at 3DExperience expo. Gaining 80+ leads for future projects.

·Conducted research on various school websites to gather necessary information for the sales and marketing department. ·Collaborated with team lead to improve our search result organization by utilizing Google Sheets.

Vancouver, Washington, United States

·Dealt with the organization and transfer of membership information. ·Reached out to potential customers through LinkedIn in multiple marketing outreaches. ·Handled itinerary and travel accommodations for business trips. ·Managed booth at 3D Experience World 2020, informing attendee's about the services of the company, making connections for future projects.

·Produced weekly video compilations highlighting the key news stories of the week. Gathered and curated news content, subsequently disseminating it on the organization's website and various social media platforms. ·Edited visuals, including photos and videos, as necessary for the website.

·Trained new hires at the register and in the general tasks needed throughout the store.·Promoted to Lead Cashier within a year while achieving high percentages for loyalty accounts and credit card sign-ups.

·Created a campaign and corresponding schedule to promote a new walking tour app for the museum.·Managed and curated posts for the museum’s different social media channels focused on reaching a new target audience through specific hashtags and keywords.

·Effectively handled phone calls, ensuring prompt and accurate transfer to the appropriate recipient.·Proficiently scanned documents and meticulously entered pertinent information into a digital database.·Regularly provided reminder calls to patients and adeptly scheduled their appointments.Helped at the front desk checking in patients as needed.