• Processing and tracking of all Client Purchases, Switches and Redemptions – Troubleshooting issues that arose• Scheduling of Advisor’s appointments • Created daily Manual and processes designed to track all business activities• Implementation of new industry Regulations within the daily operation of business

Offering “A to Z” freight management solutions to clients, ensuring timely pick up and delivery while tacking and updating during the entire process.• As new “Team Langstaff’s” first CSR, developed relationships with clients and carriers; increasing team weekly load from an average of 15 to 25 loads to 40 to 60 loads per week within the first six months• Providing 24 hour Care for Client’s; resolving border and other delay issues that would affect on-time delivery• With the addition of a third CSR in September 2010, I was asked to leave the team within two months to assist other Teams with their service in efforts to allow the Sales Manager to continue to grow and develop their Clientele and load count

A member of an eight person team mandated to develop relationships with a proportionate share of up to 250,000 Customer base providing them with office supplies relating to the mail stream, to increase market share in this area• Created and shared with team member contact tools allowing for differing means of customer contact and increasing visibility• Chosen as one of two persons to launch New Venture called DM Works nationally and provided feedback as to the effectiveness of strategies to program leader• Developed necessary (Introductory and follow up letter, Comparison tables and Production spec tables) tools for promoting New Venture to desired target market, expediting process

• Conducted third party ISO required Customer Satisfaction Surveys consistently achieving 90% participation rate• Booked appointments for Sales Representatives with a success rate of 25%, providing opportunity for greater sales generation• Implemented Data Base systems used in generating Client reports• Assumed Daily Operations of business for a period of six months, enabling the Owner time away from the Business• Acted as recruiter on behalf of Major Office Design firm, placing suitable candidate within one month

Organized and carried out daily operations of the business including the scheduling of shipments/deliveries and inventory control while maintaining Customer Service/Sales duties and reporting• Successfully negotiated the release and alternate transport of 200 large foam packing rolls after train derailment, meeting delivery deadlines• Fulfilled specialty order requirements, satisfying potential food industry client• Anticipated supply requirements, resulting in reduction of back orders• Trained additional office assistant and warehouse employee, providing ongoing coaching and mentoring on performance

Executive Assistant; 1994 – 1996Acted on behalf of V.P. during extended travel periods ensuring seamless communication, as well as scheduling commitments and providing support when V.P. was present• Traced and arranged travel/meeting schedule as per V.P.’s preferences accommodating 200+ days travel yearly• Drafted all outgoing correspondence for V.P.’s approval and signature relating to all issues and policy surrounding advertising, promotion and standardsReception/Administration; 1993 – 1994Acting as initial point of contact for Corporate Communications, maintained professional image and provided support to 4,100 agents.• Fully participated in Event Planning from concept development to “tear down” for upwards of 12 events per year delivering mandate as set out by Corporate for each event• Successfully ensured accurate distribution of new Corporate Binder to 4,000 agents in Ontario and Eastern Provinces; completed project in one month• Resolved issues surrounding the distribution of awards for Annual Awards Ceremony registered to attend (required 36 hours of continuous work)• Utilized writing and persuasion skills, fending off Consumer Watchdog and avoiding potential PR nightmare, resulting in promotion to Executive Assistant

Support person to Office Manager including tracking and recording of receivables/payables, new tenant agreements, Building and Alteration permits etc.• Implemented transition from written record to computerization, streamlining operations• Provide substantial savings to company by taking on the writing of Special Clauses for lease agreements and drawing of floor plans for Interior Alteration Permits