Deborah Farrar

Deborah Farrar Email and Phone Number

INFORMATION TECHNOLOGY KNOWLEDGE MANAGER --Retired
Deborah Farrar's Location
Greater Phoenix Area, United States
Deborah Farrar's Contact Details

Deborah Farrar work email

Deborah Farrar personal email

n/a
About Deborah Farrar

Highly experienced IT Management Professional with a record of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized by management and called upon to improve organizational effectiveness and efficiency through leadership that aligns processes with the IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.Excels in dynamic, demanding environments, while remaining pragmatic and focused. Results-oriented, decisive leader with proven success in analytical thinking and possessing management skills utilized in driving cost effective collaboration between IT and critical business functions.* Proven management skills utilized in directing the efforts of others, as well as directing cross-functional teams and external cross-discipline resources. * Formal training in Library and Information Science with emphasis on digital libraries.* Certified Helpdesk Institute (HDI) Support Center Manager* Certified ITIL Foundations V.3* Certified KCS V6.0 PrinciplesSpecialties: Document Management System Development • Knowledge Management • Library and Information ScienceProduct and System Planning • Process Improvement • Solution Development • Asset ManagementBusiness Development • Website Management • Intranet Management • Helpdesk ManagementTechnology Planning • Performance Optimization • Systems IntegrationClient Collaboration • Client Relationship Management• Team Leadership

Deborah Farrar's Current Company Details

INFORMATION TECHNOLOGY KNOWLEDGE MANAGER --Retired
Deborah Farrar Work Experience Details
  • State Of Arizona -- Department Of Economic Security
    Senior Resolution Center Manager
    State Of Arizona -- Department Of Economic Security Jul 2011 - Oct 2022
    Phoenix, Arizona Area
    Supervise and manage a team of Supervisors, Service Desk, and Help Desk Analysts that provide technical support by phone to 9000+ internal customers for the Department of Economic Security for the State of Arizona. Our support model is based on HDI standards within an ITIL framework. We average 1650+ calls a week and resolve about 85% of the issues presented on first contact.
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  • Primus Pharmaceuticals
    It Administrator
    Primus Pharmaceuticals Nov 2010 - Jul 2011
    Phoenix, Arizona Area
    Provides information technology knowledge and expertise to the installation, configuration, and maintenance of computing platforms, storage solutions, and enterprise management solutions in support of business processing requirements. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors the system to achieve optimum performance levels.
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  • Sage
    Customer Support Analyst
    Sage Mar 2008 - Jul 2009
    Phoenix, Arizona Area
    Delivered technical support to SalesLogix Web and LAN applications for business partners and queue customers. Maintained detailed notes on each case. Diagnosed and escalated problems to appropriate second-level support as required.* Created knowledge articles for internal and external knowledge base. * Installed or recreated complete virtual test environments for troubleshooting and analyzing system for defects.
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  • Axway
    Product Support Specialist
    Axway Feb 2005 - Oct 2007
    Phoenix, Arizona Area
    Provided first-level and advanced technical support for Cyclone application and environment, including operating system, database, and network. Managed incoming phone, email, and Web ticket, resolving each according to established service level guidelines. * Documented all customer contact and activities in client relationship management (CRM) system.* Maintained working knowledge of Cyclone legacy as well as new products and technology.
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  • Designing Concepts
    Design Consultant/Co-Owner
    Designing Concepts 2001 - 2004
    Greater St. Louis Area
    Applied technical knowledge to complete Web design, and desktop / network design projects for clients. Interpreted and developed understanding of the customer requirements and translated them into final products that met or exceeded specifications. Performed business development, financial management, proposal generation, and other administrative functions related to the daily operations of the business.* Provided support as well as technical and creative expertise regarding Web design. Made recommendations for design, installation, and support of desktop and networking systems to homes and small businesses.* Designed and published websites incorporating Dreamweaver, Fireworks, Flash, HTML, DHTML, JavaScript and Java, as well as image and video editing.
  • Saint Louis University
    Support Center Manager
    Saint Louis University 1999 - 2000
    Greater St. Louis Area
    Manager, Desktop and Support Center Services Led staff of 15 first-second-and third-level field, project, and telephone technicians, providing desktop and network support to 14,000 staff, faculty, and students. Directed incident and problem management IT applications. Developed, coordinated, and maintained world class customer service tactics, customer relations, and communication strategies through superior service. Played key role in maintaining the required level of service and customer satisfaction, and proactively identified future improvement opportunities. * Managed testing, implementation, and upgrade of current and new software for desktops. * Designed and implemented new support model for support center.
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  • Commerce Bancshares, Inc.
    Lead End User Support
    Commerce Bancshares, Inc. Aug 1996 - Dec 1999
    Greater St. Louis Area
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  • Maritz
    Senior Pc Consultant
    Maritz 1994 - 1996
    Greater St. Louis Area
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  • Special School District Of St. Louis County
    Technical Support Analyst
    Special School District Of St. Louis County Aug 1990 - Nov 1994
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Deborah Farrar Skills

Troubleshooting It Management Itil Integration Help Desk Support Project Management Team Leadership Software Documentation Leadership System Administration Microsoft Office Process Improvement Networking Knowledge Management Information Technology Customer Service Microsoft Sql Server Sql Network Administration Crm Training Customer Satisfaction Windows Server Oracle Sql Operating Systems Testing Team Building Cross Functional Team Leadership Management Business Process Analysis Hdi Kcs Digital Libraries It Service Management Performance Metrics Motivation Problem Solving Certified Hdi Support Center Manager Customer Relationship Management Business Process Improvement Technical Support

Deborah Farrar Education Details

Frequently Asked Questions about Deborah Farrar

What is Deborah Farrar's role at the current company?

Deborah Farrar's current role is INFORMATION TECHNOLOGY KNOWLEDGE MANAGER --Retired.

What is Deborah Farrar's email address?

Deborah Farrar's email address is df****@****des.gov

What schools did Deborah Farrar attend?

Deborah Farrar attended Drexel University, Maryville University Of Saint Louis.

What skills is Deborah Farrar known for?

Deborah Farrar has skills like Troubleshooting, It Management, Itil, Integration, Help Desk Support, Project Management, Team Leadership, Software Documentation, Leadership, System Administration, Microsoft Office, Process Improvement.

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