Deborah Geist Email & Phone Number

Boston, MA, US

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

Woburn, MA, US

London, GB

• Manage the leaves of absence process for all employees according to internal policies, as well as State and federal laws and regulations (short-term disability, FMLA, maternity, etc.). Manage vendors as it relates to.
• Work collaboratively with managers to address performance issues by implementing corrective and disciplinary actions
• Investigate employee misconduct and recommend appropriate action
• Daily use of Workday (HR management system)

London, GB

• Responsible for responding to all types of queries regarding human resources
• Strong knowledge of human resources policies and programs, benefits, payroll, etc.
• Proficient with Workday - Trained and coached employees and managers to use Workday for all types of processes (hires, terminations, transfers, position creation, time off requests, compensation changes, etc.)
• High level of customer service skills

Atlanta, Georgia, US

• Managing all aspects of the remote agent program, including vendor relationship, telephony, scheduling, training and recruiting
• Making recommendations and implementing new strategies to increase efficiency and meet business needs
• Coach, mentor, lead and supervise a team of 50 remote agents

Atlanta, Georgia, US

• Providing coaching and mentoring to customer service representatives as well as maximizing their potential through development plans and performance evaluations
• Meeting client and corporate goals by ensuring that policies and procedures are followed and recommending changes when necessary,
• Responsible for hiring or taking disciplinary action when necessary

Atlanta, Georgia, US

• Leading and developing the Quality Assurance team,
• Supporting all departments in implementation of new policies and procedures,
• Developing new coaching solutions to support the customer service representatives

• Organized the annual meeting of the North American French Industrial Club (NAFIC) that gathered over 100 CEOs and top managers of French Industrial subsidiaries in North America,
• Managed all the daily operations in contact with the French companies, the Canadians partners and sponsors, the press and the French and Canadians institutions,

Business Management Certificate, Ontario Management Development Program

Master, Marketing

Exchange Student, Bachelor Of Commerce (B.Com.), Marketing