Consultant, content strategist, and developer focused on leading-edge learning and development on SAP through Agile processes. Built performance-based learning materials across multiple platforms from the ground up for new software applications.√ Develops and designs synchronous and asynchronous learning events using varied media in virtual and global environments √ Strategizes, builds and creates new virtual/Instructor led and QRGs on new applications and change management intitives √ Conducts instructional, training, and learning analysis for training intitives to close HR and organizational skill gaps √ Consulted and exhibits excellent communication skills, verbally, written, utilized multiple Share Point Sites to develop content and instructional Design blended training initiatives √ Collaboratively designs & develops templates for job aids, CBT, Instructor materials, and assessments for SAP T3 initiatives √ Creates engaging learning experiences by aligning the learning objectives to HR business strategies and organizational goals √ Designs and develops SAP curriculum maps, lesson plans, and course content using blended learning√ Thinks strategically and creatively while managing multiple assignments in a deadline driven environment√ Establishes relationships and collaborates with other content developers to ensure successful training initiatives √ Conceptualizes, designs, and develops storyboards for training material for e-Learning, vILT, ILT, WBT and CBT √ Plans, organize and problem-solve during the development of e-Learning, ILT, vILT and CBT using information mapping√ Generates training assessments of the core SAP curriculum material evaluation for all learning levels across the organization √ Aligns learning development initiatives and budget with the strategic change management SAP of HR with the organization

• Facilitates learning events that are performance-based in nature and across multiple platforms. • Institutes rapid course development methodologies to quickly meet client needs. • Analyzes situations and is comfortable dealing with ambiguity. • Coordinated, collaborated, and designed learning materials on the Enterprise System • Ability to stay abreast of trends in learning and applies innovative solutions. • Measures, tracks and evaluates learner and client satisfaction. • Presents and acts as a change advocate by introducing, embracing and managing change. • Administers proven ability to manage time in ways that ensures effective management and execution of competing priorities. • Conducts Classes to Upper Management to keep technical skills updated. • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. • Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval. • Cultivates positive, professional and interpersonal relationships with both internal and external business partners to implement successful learning solutions • Utilizes Root Cause Analysis to solve learning issues• Demonstrates the ability to establish credibility and influence others. • Consult with leadership to identify areas of opportunity for additional training• Exercises ADDIE Process with the creation of learning materials• Authored and organized dynamic training presentations from an adult learning perspective • Utilizes thinking and acting globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.

SMS Management Consulting Firm, (Process Improvement & Change Management) North American Corporate Training Manager, 2003 to 2012North American Corporate Sales Training Manager/ field analyst, lead in Change Management with multi-disciplined teams, traveled to, and utilizing Root Cause Analysis and identifying KPIs, consulted with over 7500 C- Suite Executives and Owners throughout 40 US States and Canada. Excelled in onboarding and training Area Managers. Coached, supported, advised and generated feedback to Managers. Administered gap, audience, and needs analysis on: operations, business process outsourcing, financial health of the business, sales, productivity, building equity, industry trends, organization, and tax strategies; assessed metrics, negotiated pricing, and sold solutions. Key Accomplishments √Outperformed 95% of the North America Sales force from 2004-Present√Instrumental in team sales growth of 22%-35% for 6 years√Trained and mentored 800+ new and experienced sales employees 2004-2011 √Leveraged talent of sales teams and exceeded 110%+ of quota 2008-2011√Supervised, trained and motivated sales teams of 12-23 while exceeding individual sales goals √Forecasted, monitored and led sales teams to achieve over 120% of market goals √Opened accounts throughout N. America, that generated $30M+ in consulting service projects√Oversaw, wrote, and collaborated in a new hire sales training video “Breaking Down the Door”

Underwrote risks, recruited clients, engineered profitable growth, tracked KPIs and strategically target marketed insurance clientele. Addressed and solved client issues through hands on research and problem solving, leveraging internal and external resources. Developed KPIs and completed root and gap analysis when needed. Trained, coached, supervised and measured performance of staff. Conducted ongoing technical training to staff and peers. Promoted, supported and managed total client satisfaction by establishing a sound business relationship between client and Company. Administered comprehensive records. Excelled in a fast paced, multi-tasking environment which required prioritizing tasks. Consulted and counseled customers with conflict and crisis resolution skills. Created partnerships with accounting, underwriting, and claims and oversaw win-win resolutions with clients. Analyzed, monitored, and delivered KPIs which qualified for 100+ awards. Accomplishments √2000 Triple Crown, one of the highest honors, qualified for all selling promotions in1999 √President’s Ring 6 years, a national award with national qualifications and requirements √President’s Cup 5 years √Century Club, sold 120 policies in one month √Quality Agent ranked #1 in region for business profitability, customer service, and business retention √Built business from $0 to $2.1M by cold calling and excellent customer service