Consulting, project managing and instructing for various clients

Salesforce Advanced Administrative Consultancy. Working to assist clients in a senior capacity with training, salesforce administration, project management, analysis, business operations and reporting needs. Mentoring staff.www.londonplains.com

Consultant Salesforce trainer & certified Salesforce administrator. Delivering training throughout the EMEA region both for public courses and private workshops.

Global engagement lead. Working as a consultant to support a very capable training team to learn and deliver the customer care salesforce instance. Working within the agile and project teams to enable the entire project to understand what was being built as it was built, and creating and delivering a strategic training plan to enable the team, 2k agents and 800k+ dealers across 55 countries and 15 languages.

Working as a salesforce consultant. Administration, Mentoring new team members, assisting with training, strategic planning, roll outs, conversion to LEX, merging acquired instances, report and dashboard writing, sf best practice etc.

Governor at a local Primary School.

Chair of Governors at an East London primary school. It is a voluntary, part-time, senior management position, with 16 other members and associates in the Governing Body.OFSTED REPORT JULY 2015'Governors are fully committed to the school’s continued improvement. The Chair of the Governing Body leads the governors well and they provide strong levels of support and challenge to leaders. Governors know about the quality of teaching. They understand the link between salary progression and good performance, and know how the school tackles underperformance. They have developed their skills in analysing pupils’ achievement and regularly meet with leaders and pupils to check on progress and challenge any inconsistencies. They know how well the school is doing compared with other schools nationally and that gaps are closing between disadvantaged pupils and others nationally by the end of Year 6. Following a recent review of governors’ skills, the governing body has been strengthened and made more effective by the recruitment of new governors. Governors ensure that current safeguarding requirements are met and school funds are used wisely for the benefit of all pupils.'

Migration team from Siebel to Salesforce. Salesforce administrator. Management of some marketing data collection and report design. Management of marketing/sales relationship to improve information flow and improve understanding of ROI for marketing campaigns. Management of BI and Data workstreams in agile project.

Upgraded Goldmine, migrated the crm from Goldmine to Siebel. Designed and wrote sales and marketing reports using various reporting tools and SQL.

Managed the Goldmine CRM system, training, installation, design, upgrades, report design and automation, report writing. Report interpretation for senior management. Improve the sales/marketing relationship and assist with marketing reports and understanding of the sales function.

Creating, writing, installing and maintaining management information for Head Teacher and Head of information.

Installation and management of GoldMine CRM including global roll out and training in various languages and countries including Germany, Holland, Italy and the US. Report writing and analysis for senior management